Field Service Engineer – Turret Punch Press & Automation

Amada; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

AMADA AMERICA, INC. is seeking a Customer Support Engineer – Punching to install and service punching presses (with or without automation).

You will travel to customer sites, complete installations, and provide field service to ensure satisfaction while documenting activities. The role requires knowledge of mechanical, electrical, and hydraulic systems, the ability to use a volt/ohm meter and oscilloscope, and strong written and verbal communication plus customer-relations skills.

Qualifications

• Experience with mechanical, electrical, and hydraulic systems.
• Ability to operate hand tools, voltmeters, and oscilloscopes.
• Excellent written and verbal communication and customer-relations skills.

Responsibilities

• Complete all aspects of the installation.
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program
• Routine travel, with overnight and weekend stays as needed.
• Lifting: Average weight 50 lb. Frequency: Daily

Skills

Mechanical systems

Electrical systems

Hydraulics

Written and verbal communication

Relational skills

Tools

Volt/Ohm meter

Oscilloscope

Hand tools

Windows OS

Job description

AMADA AMERICA, INC. is seeking a Customer Support Engineer – Punching to install and service punching presses (with or without automation).

You will travel to customer sites, complete installations, and provide field service to ensure satisfaction while documenting activities. The role requires knowledge of mechanical, electrical, and hydraulic systems, the ability to use a volt/ohm meter and oscilloscope, and strong written and verbal communication plus customer-relations skills.