Field Service Tech Turret Punch Press

Amada; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

AMADA AMERICA, INC. is seeking a Customer Support Engineer – Punching to install and service punching presses (with or without automation).

You will travel to customer sites, complete installations, and provide field service to ensure satisfaction while documenting activities. The role requires knowledge of mechanical, electrical, and hydraulic systems, the ability to use a volt/ohm meter and oscilloscope, and strong written and verbal communication plus customer-relations skills.

Qualifications

• Experience with mechanical, electrical, and hydraulic systems.
• Ability to operate hand tools, voltmeters, and oscilloscopes.
• Excellent written and verbal communication and customer-relations skills.

Responsibilities

• Complete all aspects of the installation.
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program
• Routine travel, with overnight and weekend stays as needed.
• Lifting: Average weight 50 lb. Frequency: Daily

Skills

Mechanical systems

Electrical systems

Hydraulics

Written and verbal communication

Relational skills

Tools

Volt/Ohm meter

Oscilloscope

Hand tools

Windows OS

Job description

AMADA AMERICA, INC.

JOB DESCRIPTION

JOB TITLE: Customer Support Engineer – Punching 0 STATUS: Non-Exempt

DEPARTMENT: Regional OfficeDIVISION: Service

To support customers with (but not limited to) Punch Presses with and without Automation.This includes installation and service.Provides field service to ensure customer satisfaction.Take continuing education on new machines and technologies.Not exclusive to the same functions as other Amada machines.

• Complete all aspects of the installation:
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program

Area and Regional Service Managers

None

This position requires technical and working knowledge of:

• Mechanical systems
• Electrical systems
• Hydraulics
• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).

Routine travel, with overnight and weekend stays as needed.

• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, “can-do” attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail.Takes an approach of doing a task correctly, not just “good enough”.
• Able to redirect quickly if needed.
• Motivated and have self-initiative.
• Engaged.
• Teachable.

LIFTING: Average Weight: 50 lb.Frequency: Daily