Field Service Engineer Tier II

Abacus Solutions Group, LLC; El Paso (TX); Presencial; USD 52.000 - 74.000; Jornada completa

Descripción de la vacante

Abacus Solutions Group in El Paso, TX is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. You will troubleshoot desktops, laptops, printers, and network connectivity while delivering professional, customer-facing service.

You will document issues, maintain logs, and collaborate with staff to identify system improvements; the role requires initiative and strong problem-solving skills in an office setting.

Responsabilidades

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements

Descripción del empleo

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands‑on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem‑solving skills and the ability to work independently in an office setting.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements