Field Service Engineer Tier II

Abacus Solutions Group, LLC; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. You will troubleshoot desktops, laptops, printers, and network connectivity, working directly with end users.

The role requires strong problem-solving skills, the ability to work independently in an office setting, and a focus on documentation of actions and resolutions to support continuous service improvement.

Qualifications

• Experience providing Tier 2 IT support in a professional environment.
• Strong troubleshooting and diagnostic skills across hardware and software.
• Ability to interact effectively with end users and stakeholders.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements

Skills

Tier 2 support

Troubleshooting

Customer-facing

Documentation

Job description

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands‑on troubleshooting of computers, peripherals, and network connectivity. This is a customer‑facing position requiring strong problem‑solving skills and the ability to work independently in an office setting.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in‑person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements