Field Service Engineer Tier II

Abacus Solutions Group, LLC; Lincoln (NE); On-site; USD 52,000 - 76,000; Full time

Job summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role handles hands-on troubleshooting of computers, peripherals, and network connectivity, facing end users directly and working independently in an office setting.

The position requires strong problem-solving skills, customer-facing professionalism, and the ability to work autonomously, with optional remote support as needed.

Qualifications

• Hands-on IT support in a federal environment.
• Troubleshoot desktops, laptops, printers, and peripheral devices.
• Provide end-user assistance and issue resolution in-person and remotely.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements

Skills

Tier 2 support

Desktops & peripherals

Troubleshooting

Remote support

Ticketing systems

Network connectivity

Tools

Ticketing systems

Job description

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands‑on troubleshooting of computers, peripherals, and network connectivity. This is a customer‑facing position requiring strong problem‑solving skills and the ability to work independently in an office setting.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in‑person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements