Field Service Engineer Tier II

Abacus Solutions Group, LLC; Edmond (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in Edmond, Oklahoma, supporting end users with hands-on troubleshooting of desktops, laptops, printers, and network connectivity.

The role requires strong problem-solving skills, meticulous ticket documentation, and the ability to work independently in a federal environment, with both in-person and remote support as needed.

Qualifications

• Experience providing Tier 2 desktop and peripheral support.
• Ability to troubleshoot hardware and software issues.
• Familiarity with ticketing systems and documentation.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripherals
• Install, troubleshoot, service, and repair PCs and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements

Skills

Troubleshooting

Customer service

Independent worker

Communication

Tools

Ticketing systems

Remote desktop

Windows OS

PC hardware

Job description

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands‑on troubleshooting of computers, peripherals, and network connectivity. This is a customer‑facing position requiring strong problem‑solving skills and the ability to work independently in an office setting.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in‑person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements