Field Service Engineer, Thermal Systems (South Central US)

InTest Thermal Solutions; Mansfield (MA); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health & dental benefits

Paid vacation & holidays

401k with employer match

Job summary

InTest Thermal Solutions is seeking a Field Service Engineer to join our growing Service team. This role offers Remote/Home Office work with approximately 50% regional travel across Texas and the South Central US, plus occasional North American travel as needed.

The ideal candidate has a Bachelor’s degree in Engineering or a related field, strong hands-on engineering interest, and excellent communication skills to interact with customers and internal teams.

Qualifications

• Bachelor’s degree in Engineering or related technical field.
• Strong communication skills and a customer‑focused mindset.
• Willingness to learn new technologies and systems.
• Detail‑oriented with good organizational skills.
• Ability to travel up to 50% of the time.

Responsibilities

• Assist with the installation and commissioning of new customer systems.
• Perform preventative maintenance (PM) and system calibrations (NIST and ISO 17025), with training provided.
• Troubleshoot and help resolve technical issues at customer sites.
• Learn to analyze product performance and identify root causes of issues.
• Communicate clearly with customers to understand their concerns and provide updates.
• Complete service documentation and reports using CRM and service tools.
• Support parts ordering and service logistics processes.
• Learn to recommend appropriate service agreements based on customer needs.
• Travel to customer sites across the West Coast (and occasionally beyond).

Skills

Hands-on engineering

Troubleshooting

Field work

Communication skills

Organizational skills

Independent work

Education

Bachelor's degree in Engineering or related technical field

Job description

InTest Thermal Solutions is seeking a Field Service Engineer to join our growing Service team. This role offers Remote/Home Office work with approximately 50% regional travel across Texas and the South Central US, plus occasional North American travel as needed.

The ideal candidate has a Bachelor’s degree in Engineering or a related field, strong hands-on engineering interest, and excellent communication skills to interact with customers and internal teams.