Field Service Engineering - South Central U.S.

InTest Thermal Solutions; Mansfield (MA); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health & dental benefits

Paid vacation & holidays

401k with employer match

Job summary

InTest Thermal Solutions is seeking a Field Service Engineer to join our growing Service team. This role offers Remote/Home Office work with approximately 50% regional travel across Texas and the South Central US, plus occasional North American travel as needed.

The ideal candidate has a Bachelor’s degree in Engineering or a related field, strong hands-on engineering interest, and excellent communication skills to interact with customers and internal teams.

Qualifications

• Bachelor’s degree in Engineering or related technical field.
• Strong communication skills and a customer‑focused mindset.
• Willingness to learn new technologies and systems.
• Detail‑oriented with good organizational skills.
• Ability to travel up to 50% of the time.

Responsibilities

• Assist with the installation and commissioning of new customer systems.
• Perform preventative maintenance (PM) and system calibrations (NIST and ISO 17025), with training provided.
• Troubleshoot and help resolve technical issues at customer sites.
• Learn to analyze product performance and identify root causes of issues.
• Communicate clearly with customers to understand their concerns and provide updates.
• Complete service documentation and reports using CRM and service tools.
• Support parts ordering and service logistics processes.
• Learn to recommend appropriate service agreements based on customer needs.
• Travel to customer sites across the West Coast (and occasionally beyond).

Skills

Hands-on engineering

Troubleshooting

Field work

Communication skills

Organizational skills

Independent work

Education

Bachelor's degree in Engineering or related technical field

Job description

Description

InTest Thermal Solutions (iTS) specializes in the design and manufacture of precision temperature control systems. Our breadth of products and in-house engineering capabilities allow us to be a single-partner-solution for thermal test, process cooling, and cold storage applications. We are recognized globally for our expertise in precise temperature control and simulation of extreme thermal environments, from -185 to +500°C, with rapid transitions or long dwell times. The iTS family includes four product brands: Temptronic, Sigma Systems, Thermonics, and North Sciences. inTEST Thermal Solutions is a wholly owned subsidiary of InTest Corporation, Mount Laurel, New Jersey, USA.

Field Service Engineer

We are seeking a Field Service Engineer to join our growing Service team.

Location

South Central U.S. (Texas preferred)

Work Arrangement

Remote/Home Office

Travel

Approximately 50% regional travel throughout Texas and South Central US. Primary coverage area includes Texas, Oklahoma, Louisiana, Arkansas, and surrounding states. Travel throughout the region, with occasional travel throughout North America as business needs require. Candidates should reside within reasonable driving distance of major airport.

What You’ll Do

• Assist with the installation and commissioning of new customer systems
• Perform preventative maintenance (PM) and system calibrations (NIST and ISO 17025), with training provided
• Troubleshoot and help resolve technical issues at customer sites
• Learn to analyze product performance and identify root causes of issues
• Communicate clearly with customers to understand their concerns and provide updates
• Complete service documentation and reports using CRM and service tools
• Support parts ordering and service logistics processes
• Learn to recommend appropriate service agreements based on customer needs
• Travel to customer sites across the West Coast (and occasionally beyond)

What We’re Looking For

• Bachelor’s degree in Engineering or a related technical field (Mechanical, Electrical, Mechatronics, Thermal, etc.)
• Strong interest in hands‑on engineering, troubleshooting, and field work
• Willingness to learn new technologies and systems
• Strong communication skills and a customer‑focused mindset
• Comfortable working independently with guidance and support
• Detail‑oriented with good organizational skills
• Basic computer skills, including Microsoft Word, Excel, and PowerPoint
• Ability to travel up to 50% of the time

Nice to Have (Not Required)

• 2 years experience or Internship, co‑op, lab, or hands‑on project experience
• Exposure to refrigeration systems, electronics, thermal measurements, or mechanical systems
• Familiarity with CRM tools (HubSpot a plus)
• Experience with RS‑232 / IEEE communications
• EPA 608 Certification (or willingness to obtain with company support)

Additional Requirements

• U.S. Citizenship required (ITAR compliance)
• Service territory primarily covers the West Coast, with occasional U.S. or international travel as needed

Why This Role Is a Great Start

• Structured training and on-the-job learning
• Exposure to real customer environments and advanced systems
• Clear path to develop technical and customer‑facing engineering skills
• Opportunity to grow within a global service organization

InTest Thermal Solutions is an equal opportunity employer (EOE) and offers competitive salary and benefits package - health & dental benefit package, paid vacation, holidays and sick time, and 401k, with employer match and much more!

Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.