Field Service Engineer/Technician

Matec; Northborough (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

UMass Chan Facilities Management is seeking a CAFM Business Technology & Data Integration Specialist to develop, synthesize, and deliver institutional data across land, geospatial, and interior space management. The role supports the Space Management Platform, maintains CAD/BIM as-built drawings, and delivers space analytics for capital programming and campus operations.

The position focuses on data governance, system administration, and technology integration with GIS and enterprise platforms

Qualifications

• Bachelor's degree in Architecture, Planning, Geography/GIS, Engineering, Computer Science, or related field.
• 2-3 years in CAD and database systems operation, document generation, or related work.
• Proven ability to work independently, prioritize workflows, and advance multiple complex projects simultaneously.
• Advanced knowledge of IWMS platforms used for space management applications.
• Proficiency in AutoCAD and associated software packages.
• Experience with 3D modeling, Revit, and BIM applications.
• GIS knowledge using Esri ArcGIS product suite and GIS DB administration.
• Strong command of Microsoft Office (Excel, PowerPoint, Project) and Adobe Acrobat.
• Travel ability to off-site campus locations.

Responsibilities

• Maintain the existing CAD relational database, block libraries, documentation, written in-house standards, and software licensing.
• Update and maintain CAFM as-built drawings to reflect renovations, personnel moves, and new construction accurately.
• Manage the AutoCAD floorplan upload process to update the space system, keeping room polygons and database attributes complete and error-free.
• Organize and archive historical and current CAD/BIM files on the local network and within the space platform.
• Analyze, validate, and record gross floor area measurements for all facility profiles per university standards.
• Maintain expertise in university space data standards, space system tools, CAD standards, and Revit–AutoCAD conversions.
• Prepare and revise a wide variety of complex drawings requiring initiative and institutional knowledge.
• Handle multiple projects, prioritize, and understand the scope of work involved in maintaining the Space Management Platform.
• Maintain an archive of historical floor plans.
• Partner with Facilities colleagues to advance the Campus Space Management Platform.

Skills

Project management

Communication

Team collaboration

Travel

Education

Bachelor's degree in Architecture, Planning, Geography/GIS, Engineering, Computer Science, or related field

Master's degree (preferred)

Tools

AutoCAD

Revit

BIM

GIS (ArcGIS)

MS Office

Adobe Acrobat

Job description

CAFM Business Technology & Data Integration Specialist

Positioned within the Campus Planning department of UMass Chan Facilities Management, this role provides professional services to develop, synthesize, and deliver institutional data across three core areas: land and building archival records, geographic information, and interior space information management.

Reporting to the Director of Campus Planning or a designee, the CAFM Business Technology & Data Integration Specialist supports the oversight, data inventory, accounting, and technical integration of the institutional Space Management Platform. This critical role manages built-environment drawings and data for all UMass Chan and UMass Memorial Health-owned and operated propertiesspanning medical education, biomedical science, clinical science, and research laboratory spaces. The CAFM Business Technology & Data Integration Specialist maintains CAD/BIM "as-built" documentation and delivers standard and custom space analytics to support university data management strategies, capital programming, and campus operations.

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Responsibilities

Data Maintenance & System Administration:

• Maintain the existing CAD relational database, block libraries, documentation, written in-house standards, and software licensing.
• Update and maintain CAFM as-built drawings to reflect renovations, personnel moves, and new construction accurately. Attributes include room data, occupancy, room numbering, architecturals, life safety, infection control, BOMA drawings, and evacuation maps.
• Manage the AutoCAD floorplan upload process to update the space system, keeping room polygons and database attributes complete and error-free.
• Organize and archive historical and current CAD/BIM files on the local network and within the space platform.
• Analyze, validate, and record gross floor area measurements for all facility profiles per university standards.
• Maintain expertise in university space data standards, space system tools, CAD standards, and Revit-to-AutoCAD conversions.
• Prepare and revise a wide variety of complex drawings where the use of initiative, judgment, extreme care, and knowledge of institutional specifics is required.
• Ability to handle multiple projects, prioritize, and understand the scope of work involved in maintaining the Space Management Platform.
• Maintain an archive of historical floor plans.

Technology Integration & Strategic Advancement:

• Partner with Facilities colleagues and stakeholders to advance the Campus Space Management Platform to support an expanding university real estate portfolio.
• Represent Campus Planning on campus Scan-to-BIM initiatives to ensure efficient workflows and alignment with long-term institutional data goals.
• Support strategies to integrate the Space Management Platform with the Geospatial (GIS) platform and planned enterprise systems, driving digital transformation and a data-driven decision-making environment.
• Guide the modernization of legacy platforms, systems, and operational processes to improve overall business efficiency.
• Identify collaborative data-exchange opportunities with university stakeholders to increase campus data analytics adoption and translate analytical tools into daily business operations.
• Supports interdepartmental and cross-departmental initiatives aiming for the advancement of technologies

Operations Audit & Compliance:

• Formulate, implement, and maintain written governance plans, policies, procedures, and data standards for space data management and analytics.
• Create and oversee the execution of the annual data maintenance plan, managing related communications with internal stakeholders and external consultants.
• Oversee and conduct routine on-site space audits using field measurements to draft dimensionally correct as-built floor plans.
• Evaluate consultant deliverables to ensure alignment with university facility documentation guidelines

Reporting, Analysis, and User Support:

• Disseminate standard space utilization reports, tables, and colorized floor plans from the space management system.
• Produce custom ad hoc graphics, space planning diagrams, and complex occupancy/utilization analyses for special projects.
• Develop and deploy new standardized reporting tools within the space management application.
• Provide hardware/software technical support and training to facilities staff and self-service system users.
• Assist system users with navigating the platform and maintaining accurate personnel space assignments.
• Supporting space data utilization reporting, upkeep of graphic reports, and assist in keeping reports current and accurate
• Produce space planning options, diagrams, and occupancy/utilization analysis for special projects as time allows.
• Perform other related duties as required

Qualifications

Required:

• Education: Bachelor's degree in Architecture, Planning, Geography/GIS, Engineering, Computer Science, or a related field.
• Experience: 2-3 years (including formal internships) in CAD and database systems operation, document generation, or related work.
• Project Management: Proven ability to work independently, prioritize workflows, and advance multiple complex projects simultaneously
• Technical Proficiency:
  • Advanced knowledge of IWMS platforms used for space management applications.
  • Proficiency in AutoCAD and associated software packages.
  • Experience with 3D modeling, Revit, and BIM applications.
  • GIS knowledge utilizing the Esri ArcGIS product suite (ArcGIS Pro, ArcGIS Server/Enterprise, ArcGIS Portal/Online) and GIS database administration.
  • Strong command of Microsoft Office Professional Suite (Excel, PowerPoint, Project) and Adobe Acrobat.
• Industry Knowledge: Basic understanding of building design, construction, and shared industry practices within healthcare or research laboratory facilities.
• Communication & Collaboration: Exceptional interpersonal, team-building, and communication skills characterized by diplomacy and professionalism; ability to interact effectively across a diverse campus culture with personnel, contractors, vendors, and consultants.
• Travel: Ability to travel to off-site campus locations.

Preferred:

• Education: Master's degree in Architecture, Planning, Geography/GIS, Engineering, Computer Science, or a related field.
• Experience: 5+ years (including formal internships) in CAD and database systems operation, document generation, or related work.
• Sector Experience: Background working within an academic medical center or higher education institutional setting.
• Specialized Analytics: Advanced experience with space planning calculations, occupancy/utilization reporting, and reporting software like Power BI or Tableau.
• Technical Toolkit: Familiarity with the Microsoft 365 suite, Autodesk Revit, ETL tools, programming languages, MS Access DB, and MS SQL Server.
• Standards & Documentation: Demonstrated experience writing data standards, documenting technical workflows, and applying FICM (higher education) and BOMA space standards.
• Document Interpretation: Strong ability to interpret complex architectural, electronic, and construction files.