Field Service Engineer - Scanning Equipment (Travel Required)

PFU America, Inc.; Cleveland (OH); On-site; USD 30,000 - 41,000; Part time

Job summary

PFU America, Inc. in Cleveland, OH is seeking a Field Service Engineer to provide on-site support, repair, installation, and preventative maintenance of our document imaging products under warranty, contract, and time-and-material service terms.

Travel is required to customer sites within the territory; candidates should be able to lift up to 50 pounds, work overtime, and complete calls within SLA. Familiarity with ServiceNow is a plus.

Qualifications

• Associate degree in Electronics or equivalent experience.
• Two to three years of experience as an electronics technician with the ability to read and understand technical service manuals.
• Knowledge of circuit function and an understanding of microprocessor-controlled electromechanical devices such as laser printers, xerographic copiers, or automated paper-handling devices.
• Must be proficient in the knowledge and use of Microsoft Windows Operating Systems.

Responsibilities

• Perform repair, scanning maintenance, user training for scanners, and installation of drivers and software while meeting Service Level Achievement requirements.
• Travel constantly to assigned clients within the primary territory; this position does require travel to other territories when primary territories are low in call volume.
• Be fully trained on the repair and service of all RICOH products for which on-site service is provided.
• Physical requirements to lift up to 50 pounds, stand for long periods, crawl, squat, and move as needed.
• Maintain 100% utilization each work week as measured by the Weekly Service Level Achievement Report.
• Communicate professionally with customers, colleagues, and management at all times.
• Ensure all calls are completed within the SLA period prior to contract expiration.
• Take full responsibility for all parts shipped to customers and ensure timely returns.
• Manage daily call log and provide accurate data input and closure of all service calls using ServiceNow.
• Provide accurate closing notes and debriefs for customers.
• Manage trunk kit inventory and maintain all company assets in your possession.
• Collaborate with management and resolve SLA reporting or utilization anomalies.

Skills

Electronics

Windows OS

Customer service

Education

Associate degree in Electronics

Tools

ServiceNow

Job description

PFU America, Inc. in Cleveland, OH is seeking a Field Service Engineer to provide on-site support, repair, installation, and preventative maintenance of our document imaging products under warranty, contract, and time-and-material service terms.

Travel is required to customer sites within the territory; candidates should be able to lift up to 50 pounds, work overtime, and complete calls within SLA. Familiarity with ServiceNow is a plus.