Field Service Engineer (Cleveland, OH)

PFU America, Inc.; United States; Vor Ort; USD 30.000 - 41.000; Vollzeit

Zusammenfassung

PFU America, Inc. in Cleveland, OH is seeking an Electronics Technician for on-site service and maintenance of Ricoh scanner products.

You will perform repairs, preventative maintenance, and user training, while meeting SLA requirements and traveling to client sites within the territory. The role requires an Associate degree in Electronics (or equivalent), 2–3 years of hands-on experience, proficiency with Windows and MS Office, and the ability to read technical service manuals.

Qualifikationen

• Associate degree in Electronics or equivalent experience.
• 2–3 years of electronics technician experience with the ability to read and understand technical service manuals.
• Proficiency in Microsoft Windows OS; MS Office is a plus.
• CompTIA A+ certification preferred.
• Ability to travel to client sites; physically capable of lifting up to 50 pounds.

Aufgaben

• Perform repair and service on Ricoh products; complete tasks within SLA.
• Conduct ScanCare preventative maintenance and user training; install drivers and software.
• Maintain inventory and ensure parts returns; document calls in ServiceNow.
• Travel across territory; coordinate with field service management as needed.
• Adhere to company policies and complete all training; overtime as required.

Kenntnisse

Troubleshooting electronics

Reading technical manuals

Communication skills

Ausbildung

Associate degree in Electronics or equivalent experience

Tools

ServiceNow

Microsoft Windows OS

MS Office

CompTIA A+ certification

Jobbeschreibung

Welcome to PFU America Inc PAI a Ricoh company We are an established leader in the Document Imaging industry delivering innovative scanning solutions and services that enable our customers to solve critical business productivity and streamline operations We are also the proud creators of Happy Hacking Keyboard HHKB which strives to be the best performing highest quality and most satisfying line of keyboards on the planet Born from the vision of a perfect computer keyboard HHKB has become the go to digital companion for programmers gamers hackers and high performance keyboard enthusiasts over the past 25 years While our headquarters is based in the heart of Silicon Valley in Santa Clara CA our teams do great work from just about anywhere We offer excellent benefits and an inclusive culture that rewards hard work and teamwork encourages intellectual growth and celebrates diversity Learn more about PAI and our products here https://www.pfu.usricoh.com/about us

Job Type: Contract to hire
Location: Cleveland OH
Pay Range: 22 to 30hr

POSITION RESPONSIBILITIES

• Perform repair
• ScanCare preventative maintenance
• user training for scanners and installation of drivers and software while meeting Service Level Achievement requirements
• Travel constantly to assigned clients within the primary territory; this position does require travel to other territories when primary territories are low in call volume
• Be fully trained on the repair and service of all RICOH products for which on site service is provided
• Physical requirement to support all variations of weight up to 50 pounds individually lifting pulling and pushing as needed
• Required to stand for long periods of time crawling squatting and constant movement
• Maintain 100 utilization each work week as measured by the Weekly Service Level Achievement Report published by Dispatch
• Communicate in an effective and professional manner with customers colleagues and management at all times
• Ensure all calls are completed within the SLA period prior to contract expiration
• Take full responsibility for all parts shipped to your customers and ensure they are returned in a timely manner
• Manage daily call log and provide accurate data input and closure of all service calls using ServiceNow at the time calls are completed to ensure accurate parts replenishment and customer billing
• Provide accurate closing notes and closing debriefs for customers
• Manage trunk kit inventory
• Maintain all company assets ie; company vehicle tools documentation laptop computer cell phone etc in your possession
• Ability to work and handle customer situations with assistance from field service management as required
• Collaborate with management and participate timely in resolving any SLA reporting or utilization anomalies
• Complete and submit expense reports in a timely manner
• Know and comply with all company policies
• Complete and pass all technical training assigned
• Should be willing to work overtime as required

QUALIFICATIONS

• Associate degree in Electronics or equivalent experience
• Two to three years of experience as an electronics technician with the ability to read and understand technical service manuals
• Knowledge of circuit function and an understanding of microprocessor controlled electromechanical devices such as laser printers xerographic copiers or automated paper handling devices
• Must be proficient in the knowledge and use of Microsoft Windows Operating Systems
• MS Office Suite proficiency is a plus
• CompTIA A certified preferred
• MINIMUM QUALIFICATIONS https://www.pfu.usricoh.com/about us