Field Services Engineer

Engineered Pump Services, Inc.; Town of Mukwonago (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Engineered Pump Services, Inc. in Mukwonago, WI is seeking a dedicated Field Service Engineer to support customers through hands-on field service, troubleshooting, pump evaluations, field measurements, installation support, startup assistance, and repair recommendations.

In this role you will work closely with customers, project engineers, shop personnel, account managers, and leadership to deliver practical technical solutions in the field and help improve pump reliability and safe operation of

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Engineering Technology, or a related technical field preferred; or equivalent pump, rotating equipment, or field service experience.
• Experience with pumps, rotating equipment, mechanical systems, industrial equipment, or field service work preferred.
• Strong mechanical aptitude and ability to understand drawings, equipment layouts, tolerances, fits, and field installation requirements.
• Excellent communication and interpersonal skills with the ability to work directly with customers in the field.
• Demonstrated ability to work collaboratively in a TEAM environment with engineering, shop, sales, and EPS.
• Detail-oriented with a commitment to accurate documentation, follow-through, safety, and customer service.
• Fluent command of the English language and willingness to travel as required, up to 60%-70% of time.

Responsibilities

• Travel to customer locations as required to support removals, installations, troubleshooting, outages, startups, and project needs.
• Perform field inspections, troubleshooting, testing, and technical evaluations of customer pumps.
• Provide on-site technical support for pump installation, startup, commissioning, removal, repair, and performance-related issues.
• Collect and document field data, measurements, observations, photographs, and customer information required for engineering analysis and repair recommendations.
• Prepare clear field service reports for customers and internal project teams.
• Work with engineering, shop, and sales teams to develop scopes, tooling lists and customer support plans.
• Support customer communication in the field by providing timely updates, professional technical guidance, and responsive service.
• Coordinate field service activities with customers, vendors, account managers, project engineers, and EPS.
• Coordinate and direct third-party contract site labor and customer labor.
• Follow all customer site requirements, EPS safety practices, and applicable industry standards while working in industrial, municipal, and utility environments.
• Support the MISSION STATEMENT and the GOALS of EPS!

Skills

Mechanical aptitude

Communication skills

Teamwork

English fluency

Travel willingness

Customer service

Education

Bachelor’s Degree in Mechanical Engineering, Engineering Technology, or related

Job description

ENGINEERED PUMP SERVICES, INC. successfully serves the pump repair and engineering needs of electric utilities; large and small municipalities; and a variety of industries including steel, mining, paper, and brewing in the United States, Canada, and around the World. We specialize in the evaluation, engineering, repair, and field assistance services as required by our customers to support the reliable operation of their various classes of pumps. Our specialties include boiler feed, circulating, condensate, service water, and balance of plant pumps to name a few.

Engineered Pump Services, Inc. (EPS) is seeking a dedicated Field Service Engineer to support customers through hands-on field service, technical troubleshooting, pump evaluations, field measurements, installation support, startup assistance, and repair recommendations. In this role, you will be instrumental in helping customers improve pump reliability, reduce downtime, and maintain safe, efficient operation of critical rotating equipment. As a Field Service Engineer, you will work closely with customers, project engineers, shop personnel, account managers, and leadership to deliver practical technical solutions in the field and support successful project outcomes.

Job Responsibilities

• Travel to customer locations as required to support removals, installations, troubleshooting, outages, startups, and project needs.
• Perform field inspections, troubleshooting, testing, and technical evaluations of customer pumps.
• Provide on-site technical support for pump installation, startup, commissioning, removal, repair, and performance-related issues.
• Collect and document field data, measurements, observations, photographs, and customer information required for engineering analysis and repair recommendations.
• Prepare clear field service reports for customers and internal project teams.
• Work with engineering, shop, and sales teams to develop scopes, tooling lists and customer support plans.
• Support customer communication in the field by providing timely updates, professional technical guidance, and responsive service.
• Coordinate field service activities with customers, vendors, account managers, project engineers, and EPS.
• Coordinate and direct third-party contract site labor and customer labor.
• Follow all customer site requirements, EPS safety practices, and applicable industry standards while working in industrial, municipal, and utility environments.
• Support the MISSION STATEMENT and the GOALS of EPS!

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Engineering Technology, or a related technical field preferred; or equivalent pump, rotating equipment, or field service experience.
• Experience with pumps, rotating equipment, mechanical systems, industrial equipment, or field service work preferred.
• Strong mechanical aptitude and ability to understand drawings, equipment layouts, tolerances, fits, and field installation requirements.
• Excellent communication and interpersonal skills with the ability to work directly with customers in the field.
• Demonstrated ability to work collaboratively in a TEAM environment with engineering, shop, sales, and
• Detail-oriented with a commitment to accurate documentation, follow-through, safety, and customer service.
• Fluent command of the English language and willingness to travel as required, up to 60%-70% of time.

Location of Position: Mukwonago, WI (Travel Required)

EPS offers a challenging and rewarding work environment, with an emphasis on teamwork. We offer a very competitive compensation and benefits package. Join our TEAM and contribute to the success of our field service and engineering efforts while helping customers maintain reliable pump operation and solve critical equipment challenges.