Field Service Engineer-Philadelphia, PA area

Shape Technologies Group; Philadelphia (Philadelphia County); Remote; Full time

Job summary

An established industry player is seeking a Field Service Engineer to provide exceptional technical support for advanced manufacturing solutions. This role involves troubleshooting, maintaining, and repairing cutting-edge equipment while fostering strong relationships with clients. The ideal candidate will possess a solid background in mechanical and electrical systems, coupled with excellent communication skills. Join a dynamic team that values innovation and customer satisfaction, where your expertise will directly contribute to the success of our clients. If you thrive in a fast-paced environment and enjoy solving complex problems, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Life insurance

Paid disability insurance

Education reimbursement

Qualifications

• 2+ years of service-related experience with Robotics or CNC machine tools.
• Strong mechanical and electrical skills are essential.

Responsibilities

• Provide technical support for Flow equipment at customer locations.
• Travel to customer sites, often exceeding 75% of the time.

Skills

Mechanical skills

Hydraulic skills

Plumbing skills

Pneumatic skills

Electrical skills

Electronic skills

Diagnostic capabilities

Troubleshooting capabilities

Interpersonal skills

Communication skills

Education

AA degree in Electronics

AA degree in Robotics

AA degree in Mechanical Engineering

2 years college/technical school training

Tools

MS Office

Outlook

Teams

Concur

Kronos

Job description

Field Service Engineer-Philadelphia, PA area

Job Category: None

Requisition Number: FIELD001222

Posted: March 28, 2025

Job Type: Full-Time

Remote: Yes

Rate: $35 USD per hour

Locations

Showing 1 location

Description

At Flow International Corp (Flow), a SHAPE company, we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success.

The Flow difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, Flow team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

What it’s Like to Work Here:

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast-paced and customer-focused. With principles, performance, and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer:

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement, and more.

Job Description:

To provide a highly professional level of technical support to customers in conjunction with the service of Flow International Corporation's waterjet cutting and to ensure the successful performance of the company's products and systems in the field. Works independently with little supervision.

Major Duties and Responsibilities:

• Provide technical support to customers on the operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence.
• Complete administrative documentation in a timely manner.
• Adhere to company RMA policy and documentation of customer identified system defects.
• Assist in maintaining an up-to-date document library for Flow products, including drawings, A-sheets, manuals, specifications, and other relevant technical documentation.
• Provide assistance to customer service by determining parts required by a customer.
• Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
• Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 75%.
• At the discretion of Flow International, FSE may need to be on call status which requires responding in a timely manner to customers for after hour and holiday support.
• Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customers.
• Perform other duties as required.

Knowledge, Skills and Abilities:

• Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
• General diagnostic and troubleshooting capabilities.
• Independent judgment to analyze and solve technical problems.
• Familiar with Windows, Word, and Excel, and other relevant software. Good keyboarding skills.
• Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
• Excellent written and verbal communication skills.
• Positive attitude, initiative, and dependability.
• Demonstrated ability for innovative/creative thinking.
• Good organizational skills.
• Ability to work independently with minimal supervision.
• Ability to quickly learn the company products and parts.
• Ability to travel internationally, including Canada.

Supervisory Responsibility:

None

Education/Experience and/or Training:

• AA degree in Electronics, Robotics, or Mechanical Engineering or a minimum of 2 years college/technical school training.
• Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools, or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.
• Experience in CNC programming is a plus.
• Comfortable using computers and programs such as MS Office, Outlook, Teams, Concur, and Kronos.
• Experience working with customers by phone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities