Field Service Engineer (Audio-Visual Systems) Philadelphia, PA area

Cenero; Malvern (Chester County); On-site; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Field Service Engineer to enhance its audiovisual and IT systems. This role involves diagnosing and repairing systems, providing exceptional customer service, and ensuring seamless operations at client sites. With a focus on collaboration and technical expertise, you'll work independently and as part of a team, managing multiple tasks effectively. The company emphasizes a positive work culture, offering competitive benefits and opportunities for professional growth. If you are a self-starter with a passion for technology and customer service, this is the perfect opportunity for you.

Benefits

Competitive Salary

Industry-Leading Healthcare

Retirement Plans with Company Match

Paid Life Insurance

On-Site Gym

Tuition Assistance

Flexible Work Environment

Networking Opportunities

Employee Referral Programs

Free Coffee and Amenities

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum two years of related experience or training.

Responsibilities

• Diagnose and repair audiovisual and IT systems in the field.
• Travel extensively to client sites for support.
• Provide technical training and guidance to clients.

Skills

Audiovisual Systems Knowledge

Networking Protocols Understanding

TCP/IP Networking

Communication Skills

Attention to Detail

Education

Bachelor's Degree in Relevant Field

Two Years Related Experience

Tools

Windows Software

AV Equipment (Switchers, Projectors)

Job description

Field Service Engineer (Audio-Visual Systems) Philadelphia, PA area

Join to apply for the Field Service Engineer (Audio-Visual Systems) Philadelphia, PA area role at Cenero.

Opportunity Summary

The Field Service Engineer (FSE) will be responsible for diagnosing and repairing audiovisual, videoconferencing, and IT systems in the field. Working independently within guidelines, the FSE will interact with employees, customers, and colleagues, managing multiple tasks effectively.

Essential Duties and Responsibilities

• Travel extensively to client sites to support audiovisual, videoconferencing, and IT systems
• Diagnose and resolve system issues, manage service tickets proactively
• Repair systems, re-terminate cables, and provide remote support
• Configure and program equipment for various applications
• Coordinate with manufacturers and make repair or replacement recommendations
• Document activities, keep records up to date, and enter accurate timesheets
• Provide technical training and guidance to clients and staff
• Deliver professional customer service, building technical credibility
• Represent Cenero professionally with senior clients, demonstrating empathy and patience
• Communicate complex technical concepts clearly
• Coordinate activities with subcontractors, manufacturers, and internal teams
• Respond promptly to notifications and perform duties as a Technical Service Engineer when not in the field
• Respond to customer requests via phone, email, or video, documenting activities
• Produce accurate service quotes and maintain digital records
• Maintain a positive attitude, strong work ethic, and team environment

Qualifications

• Bachelor's degree or equivalent experience in a relevant field
• Minimum two years of related experience or training
• Knowledge of audiovisual and related systems (switchers, projectors, displays, etc.)
• Understanding of networking protocols (ISDN, Ethernet, SIP, H.320, H.323)
• Knowledge of TCP/IP networking, switches, routers, firewalls, AV over IP
• Proficiency with Windows and office software
• Strong attention to detail, organization, and time management
• Self-starter with the ability to work independently or in a team
• Excellent communication skills
• Valid driver's license with a clean record for at least 3 years
• Experience with audiovisual installation and certifications preferred

Certificates and Certifications

• CTS certification preferred
• Manufacturer-specific certifications (Biamp, QSC, Crestron, etc.) preferred

Benefits and Perks

• Competitive salary and industry-leading healthcare
• Retirement plans with company match, HSA, FSA, DCA
• Paid life insurance, short-term and long-term disability
• Paid vacation and holidays, flexible work environment
• On-site gym and wellness facilities
• Tuition assistance and professional development
• Networking opportunities and employee referral programs
• Free coffee and other amenities

Company Information

Cenero, since 1999, specializes in audiovisual and conferencing technology solutions, recently acquired by Ricoh. We focus on innovative, seamless collaboration solutions across multiple US locations, emphasizing work/life balance and a vibrant culture. Benefits start from day one, including health coverage, retirement plans, tuition assistance, and more. We are an equal opportunity employer and prohibit discrimination of any kind.