Senior Field Service Technician - Philadelphia, PA

Signode; Philadelphia (Philadelphia County); Remote; Full time

Job summary

An established industry player is seeking a Senior Field Service Technician to provide on-demand service and training for various industrial equipment. This fully remote role requires a candidate who resides in the Philadelphia area and involves significant travel. You will be responsible for diagnosing equipment issues, performing installations, and ensuring customer satisfaction through effective communication and technical support. Join a dynamic team that values safety and customer focus, while contributing to the success of a leading manufacturer in the packaging industry.

Qualifications

• 4-5 years of experience in an industrial manufacturing environment.
• Strong electrical and mechanical skills with PLC knowledge.

Responsibilities

• Install and service general-purpose equipment with daily travel.
• Diagnose and troubleshoot equipment breakdowns effectively.

Skills

Electrical knowledge

Mechanical knowledge

Blueprint reading

PLC troubleshooting

Customer focus

Safety protocols

Education

High School Degree

Technical or similar College Degree

Tools

Programmable Logic Controllers (PLC)

Job description

Senior Field Service Technician - Philadelphia, PA

1 day ago Be among the first 25 applicants

Signode provided pay range

This range is provided by Signode. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.50/hr - $42.75/hr

This is a fully remote position. Candidate must reside in the Philadelphia, PA area

About Signode:

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit.

Summary:

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

Essential Functions

• Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.
• Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
• Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
• Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
• Technical support and training to Signode Technicians.
• Monitor and manage their schedule service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
• Make adjustments and test for proper operation on designated equipment assigned.
• Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
• Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
• Prepare comprehensive, non-conformance reports and service bulletins.
• Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

Position Qualifications

Education: High School Degree, Technical or similar College Degree

Experience:

• 4-5 years of transferable experience preferably in an industrial manufacturing environment to include:
• Electrical, Mechanical, Blueprints, Schematics. PLC background highly desirable
• Travel - 75%
• Desirable: Professional course (electrical or mechanical or automation courses).

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Safety and security
• Team player
• Customer Focus
• Decision Making / Judgment
• Results-Oriented
• Process Management

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.