Field Service Engineer - Pathology

Agilent; Los Angeles (CA); Remote; USD 65,000 - 114,000; Full time

Job summary

Agilent Technologies, Inc. is seeking a Field Service Engineer to install, maintain, and repair pathology and genomics instruments at customer sites in the Los Angeles area. You will install hardware, software, and networks, diagnose issues, and ensure systems run smoothly.

The role requires up to 80% travel, a valid driver’s license, and strong communication with customers and internal teams. A science degree and 4+ years of instrument experience are preferred; a company car or mileage

Qualifications

• Bachelor's, master's or other university-level degrees within the science field preferred; may consider equivalent education.
• 4+ years of experience with analytical instrumentation, including repair, maintenance, or troubleshooting.
• Experience or expertise with Pathology handling equipment, specifically IHC instrumentation.
• Experience in Medical Diagnostics would be ideal.
• Familiarity with ISO 13485 service standards.
• Ability to travel 80% of the time.
• Valid driver's license required.

Responsibilities

• Provide on-site installation, preventive maintenance, and repair of Agilent instruments.
• Diagnose and resolve product performance problems.
• Advise customers on preventive maintenance and configurations to optimize performance.
• Proactively respond to issues to prevent unplanned downtime.
• Collaborate with internal teams (Support, Sales, Marketing, R&D) to deliver solutions.
• May train customers or field engineers as needed.

Skills

Communication

Travel 80%

Driver's license

Education

Science degree

Tools

IHC pathology equipment

Job description

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

• You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent Pathology and Genomics instruments.
• Our product lines include hardware, software, networking products, and operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third‑party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May qualify leads.
• Must be able to lift 60 lbs.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Territory Coverage

• The ideal candidate will reside in the Los Angeles CA metro area.
• The position requires an active driver's license.
• Company Vehicle Program: Vehicle mileage reimbursement is eligible for this territory.
• Territory: Southern CA, AZ, covering NV, UT, and the Bay Area as needed.
• Overnight Travel 50% and could include weekend work, overtime, and overnight travel, as needed.

Job Requirement

Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to, post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position.

Qualifications

• Bachelor's, master's or other university-level degrees within the science field -- e.g. biochemistry, biotechnology or similar-- are highly preferred; may consider applicants with an equivalent combination of education, training, and experience.
• 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting.
• Experience or expertise with Pathology handling equipment specifically IHC instrumentation.
• Experience in Medical Diagnostics would be ideal.
• Familiarity with functioning within the service standards of ISO 13485.
• Ability to solve high-impact problems related to product availability; typically, system/ solution-focused.
• Excellent verbal and written communication skills.
• Strong customer relationship-building skills are essential.
• Ability to travel 80% of the time.
• A valid driver's license is required for this position.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $47.04 - $82.43/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit