Field Service Engineer – Oven Systems, Global Travel

Heller Industries, Inc.; New Jersey; On-site; USD 95,000 - 130,000; Full time

Job summary

Heller Industries, Inc. is seeking a Field Service Engineer to install, repair, retrofit, deinstall and train on our ovens at customer sites across the US and beyond.

You will provide high-level technical support, perform in-depth diagnostics and tailor solutions to maximize uptime and reliability. The role requires strong troubleshooting of electrical, electronic and mechanical systems, close collaboration with customers and internal teams, and the ability to travel extensively while delivering

Qualifications

• 5+ years as engineering technician or field service engineer.
• AS in engineering, technology or equivalent; BA/BS preferred.
• Experience troubleshooting electrical, electronic, mechanical systems incl. SMT/semiconductor equipment.
• Willingness to travel up to 80% and occasional international travel.
• Proficient in MS Word, Excel and PowerPoint.

Responsibilities

• Install, repair, retrofit, deinstall and train on Heller ovens at customer sites.
• Provide high-level technical support, diagnose complex issues and implement repairs.
• Work with customers to ensure systems meet operational standards and reliability.
• Create and maintain clear documentation of tests, work instructions, and reports.
• Assist distributors/customers with diagnostic information and service procedures.
• Perform root cause analyses on subsystems, circuits, and components.
• Handle field upgrades, new machine installations and de-installations.
• Support logistics activities (RMAs, FAs, inventory checks, shipping) at local sites.
• Provide technical applications support to end users.

Skills

Field service troubleshooting

Electrical & electronics

SMT equipment knowledge

Root cause analysis (8D)

MS Word/Excel/PowerPoint

Travel up to 80%

Spanish language

Education

AS or higher in engineering or sciences

BA/BS preferred

Tools

Windows OS

MS Office Suite

Job description

Heller Industries, Inc. is seeking a Field Service Engineer to install, repair, retrofit, deinstall and train on our ovens at customer sites across the US and beyond.

You will provide high-level technical support, perform in-depth diagnostics and tailor solutions to maximize uptime and reliability. The role requires strong troubleshooting of electrical, electronic and mechanical systems, close collaboration with customers and internal teams, and the ability to travel extensively while delivering