Field Service Engineer – Industrial Ovens (Heavy Travel)

Heller Industries, Inc.; New Jersey; On-site; USD 80,000 - 120,000; Full time

Job summary

Heller Industries, Inc. is seeking a Field Service Engineer responsible for installation, repair, retrofitting, deinstallation, and training of Heller ovens.

The role provides high-level technical support, conducts diagnostics, and delivers tailored solutions to maximize uptime and reliability for customers across North America. The candidate will travel to customer sites, perform on-site training, and collaborate with internal teams to ensure systems operate efficiently and meet performance

Qualifications

• AS or higher degree in engineering or sciences.
• 5+ years as an engineering technician or field service engineer.

Responsibilities

• Support Heller Product lines at domestic US customers, Canada and Mexico
• Work directly with customers and internal teams to understand, rapidly diagnose and resolve equipment issues efficiently at all customer sites.
• Provide technical training at customer facilities, ensuring comprehensive understanding of equipment operation.
• Produce concise, comprehensive, and accurate documentation of test reports and work instructions
• Provide diagnostic information, repair procedures and specific technical assistance to distributors and/or customers
• Perform root cause failure analysis on sub-systems, circuits, and components in a timely manner
• Perform new machine installations, de-installations, and field upgrades
• Provide serviceability requirements and design for serviceability input for new product development programs
• Create and assist in the release of Engineering documentation including bill or materials, engineering change orders, corrective action reports, and operational method sheets
• Support logistics activities (RMAs, FAs, inventory checks, shipping, etc.) at local offices and customer sites
• Offer technical applications support to end users

Skills

Field service engineering

Troubleshooting electrical

Troubleshooting electronics

Mechanical systems

Travel up to 80%

Spanish language (plus)

Education

AS in Engineering or sciences

BA/BS preferred

Job description

Heller Industries, Inc. is seeking a Field Service Engineer responsible for installation, repair, retrofitting, deinstallation, and training of Heller ovens.

The role provides high-level technical support, conducts diagnostics, and delivers tailored solutions to maximize uptime and reliability for customers across North America. The candidate will travel to customer sites, perform on-site training, and collaborate with internal teams to ensure systems operate efficiently and meet performance