Field Service Engineer: Onsite Tech Expert, Global Travel

EV Group Europe & Asia/Pacific GmbH

Hillsboro, Northern (OR, KY)

Hybrid

USD 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Flexible hours

Mentoring program

Permanent contracts

Company Kindergarten

Summer Camp

Insider Restaurant

Employee discounts

Bonus holiday

Job summary

EV Group Europe & Asia/Pacific GmbH is seeking a Field Service Engineer to install, service, troubleshoot and repair complex electronic and electromechanical equipment at customer sites in the US and internationally. You will act as a product expert on EVG lines and implement detailed installation and qualification plans, training customers on operation and maintenance.

Travel up to 30% domestically and internationally; strong diagnostic skills and ability to lead on-site installations and

Qualifications

This position requires an Associate’s Degree or Bachelor’s Degree in a related engineering field plus two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
Advanced electromechanical troubleshooting skills.
Knowledge of quality improvement process methods and terminology.
Ability to identify and solve advanced process-related system problems.
Ability to communicate and demonstrate professional conduct with all levels of Management, personnel, and customers.
Must have advanced PC skills.
Kepner-Tregoe Problem Solving Decision Making training, preferred.

Responsibilities

Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final Acceptance by the customer.
Assists customers and other personnel in identifying and repairing equipment related process problems.
Performs onsite preventative maintenance, cleans equipment as required and verifies the operational quality of system equipment.
Performs hardware set-up on specified systems within established timeframes.
Serves as a company liaison with the customer’s front-line management on administrative and technical matters. Instructs customers in the complete operation and maintenance of equipment.
Keeps management informed of down situations. Documents, logs, and reports activities as required.
Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.
Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
Recommends appropriate actions and maintains ongoing awareness of existing and potential situations. Handles system and customer situations while informing management of developments on a timely basis.
Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by e-mail and telephone as needed.
Maintains all assigned equipment logs and records promptly and thoroughly.
Prepares and submits all required paperwork on a timely routine basis.
Works overtime and/or travels on short notice, including unscheduled call-outs from home and other shifts as needed. This position may include weekend and night shift work.
Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.
This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.
Other duties, as assigned.
Initiates purchase orders for parts and service.
Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement
Keeps informed and trained on company’s most current systems, methods, and procedures, including site safety.
Demonstrates excellent customer service skills (foreign and domestic).
Exhibits good housekeeping practices in all work areas.