Field Service Engineer — On‑Site Tech & Training Lead

Carrier; Minnesota; On-site; USD 60,000 - 80,000; Full time

Job summary

Carrier, a leader in sustainable solutions based in Minnesota, is seeking a Technical Support Specialist. The role involves interfacing with dealers and customers, providing technical support, and performing on-site audits. Candidates should have a high school diploma and 3+ years in a technical field, with strong troubleshooting skills and customer focus.

You will develop technical documentation, work with various teams, and resolve technical issues to support our customers effectively.

Qualifications

• 3+ years of experience in a technical field.
• Proficient with Microsoft Office applications.
• Ability to travel in excess of 50% of the typical workweek.

Responsibilities

• Interact with assigned dealers to support customers.
• Visit dealer and customer locations for support and training.
• Resolve complex technical issues and provide documentation.

Skills

Technical troubleshooting

Customer service

Technical documentation

Microsoft Office proficiency

Understanding of HVAC and refrigeration systems

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Carrier, a leader in sustainable solutions based in Minnesota, is seeking a Technical Support Specialist. The role involves interfacing with dealers and customers, providing technical support, and performing on-site audits. Candidates should have a high school diploma and 3+ years in a technical field, with strong troubleshooting skills and customer focus.

You will develop technical documentation, work with various teams, and resolve technical issues to support our customers effectively.