Field Service Engineer

Carrier; Minnesota; On-site; USD 60,000 - 80,000; Full time

Job summary

Carrier, a leader in sustainable solutions based in Minnesota, is seeking a Technical Support Specialist. The role involves interfacing with dealers and customers, providing technical support, and performing on-site audits. Candidates should have a high school diploma and 3+ years in a technical field, with strong troubleshooting skills and customer focus.

You will develop technical documentation, work with various teams, and resolve technical issues to support our customers effectively.

Qualifications

• 3+ years of experience in a technical field.
• Proficient with Microsoft Office applications.
• Ability to travel in excess of 50% of the typical workweek.

Responsibilities

• Interact with assigned dealers to support customers.
• Visit dealer and customer locations for support and training.
• Resolve complex technical issues and provide documentation.

Skills

Technical troubleshooting

Customer service

Technical documentation

Microsoft Office proficiency

Understanding of HVAC and refrigeration systems

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Key Responsibilities

• Interact with assigned dealers daily to support customers in the field.
• Visit dealers and customer locations to provide on‑site support, training, and equipment troubleshooting.
• Perform on‑site dealer audits to ensure customer satisfaction across the dealer network.
• Provide technical support and investigation of issues reported by customers and dealers.
• Receive and respond to escalated technical issues by telephone and CRM applications.
• Interfaces directly with dealers and customers throughout the problem‑resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions.
• Resolve complex technical issues through research, data analysis, and advanced troubleshooting.
• Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems.
• Serve as technical lead for field evaluation units.
• Develop technical documentation including manuals, service bulletins, and work instructions.
• Create and present content for training events and seminars.

Required Qualifications

• High School Diploma or GED
• 3+ years of experience in a technical field
• Possess and maintain valid and current Driver’s License and be insurable by the company’s insurance carrier
• Ability to travel in excess of 50% of typical workweek
• Participate in rotating on‑call schedule

Preferred Qualifications

• Bachelor’s degree
• Familiar with continuous process improvement methodology.
• Experience writing and editing technical documentation.
• Proficient with Microsoft Office applications.
• Experience reading technical drawings and schematics.
• Ability to use and interpret outputs from electrical diagnostic and data recording equipment.
• Previous service experience in automotive, heavy equipment, truck, refrigeration, or related fields.
• Customer‑focused and team‑oriented.
• Understanding of electrical, mechanical, and refrigeration systems
• Must be self‑motivated, with a sense of urgency, and efficiency, and have a strong work ethic.
• Excellent interpersonal skills.
• Excellent spoken and written skills in English.
• Ability to communicate high-level troubleshooting to remote technicians.
• Excellent interpersonal soft skills.
• Ability to work independently and as part of a team.