Field Service Engineer – On-Site Tech Leader (Travel)

EMAG Group; Farmington Hills (MI); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k match

No premium on medical, dental & vision

Job summary

EMAG Group is seeking a field service professional to install and service equipment at customer facilities across the United States. You will investigate technical problems, coordinate with engineering and service teams, and provide hands-on support to ensure equipment operates to specifications.

Ideal candidates have an Associate’s degree and 3–5 years of related experience in machine tools or similar products, with strong problem-solving and customer-service skills.

Qualifications

• Identifies and resolves problems in a timely manner.
• Gathers and analyzes information skillfully and develops alternative solutions.
• Works well in group problem solving situations.
• Manages difficult or emotional customer situations with professionalism.
• Responds promptly to customer needs.
• Solicits customer feedback to improve service.
• Thorough technical knowledge of EMAG or similar products.
• Basic knowledge of ISO 14001 and familiarity with ISO 9001.
• Ensures and maintains safety and cleanliness of work area by performing housekeeping duties daily.
• Represents EMAG in a professional manner when in the field with customers.

Responsibilities

• Installs new or modified equipment at customer facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Maintains a professional appearance at all times
• Able to work long hours and travel frequently via airplane or car, with reliable transportation

Skills

Problem solving

Customer service

Teamwork

Communication

Technical knowledge

ISO 14001

ISO 9001

Travel readiness

Troubleshooting

Education

Associate’s degree (A.A.) or equivalent

Tools

Machine tools familiarity

Electrical systems understanding

Job description

EMAG Group is seeking a field service professional to install and service equipment at customer facilities across the United States. You will investigate technical problems, coordinate with engineering and service teams, and provide hands-on support to ensure equipment operates to specifications.

Ideal candidates have an Associate’s degree and 3–5 years of related experience in machine tools or similar products, with strong problem-solving and customer-service skills.