Field Service Technician- Central Region

Atlas Copco Tools & Assembly Systems LLC; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Professional Development

Comprehensive Benefits

Financial Security

Family Support

Wellness Perks

Rewarding Culture

Job summary

Atlas Copco Tools & Assembly Systems LLC in the United States seeks a Field Service Technician to provide on-site technical support, installations, commissioning, maintenance and repairs at customer sites in your region.

You will travel up to 60% locally and 40% nationally, report to the Regional Team Leader, and use your mechanical/electrical troubleshooting skills and customer service excellence to ensure Atlas Copco equipment operates with best practices.

Qualifications

• Ability to travel up to 60% locally and 40% nationally, regionally dependent.
• 2–3 years of mechanical and electrical troubleshooting experience.
• Strong customer service and cross‑level communication skills.
• Proficient with IT, MS Office, and networking concepts.
• Independent worker who can also collaborate within a team.
• Ability to summarize technical problems and resolutions.
• Interest in industrial tooling; valid US driver’s license; HS diploma.

Responsibilities

• Travel to customer sites to perform installations, commissioning, maintenance or calibrations.
• Provide on-site technical support and hands‑on troubleshooting.
• Create detailed reports and capture costs through administrative work.
• Ensure best practices and correct operation of Atlas Copco equipment.
• Respond to emergency field repair needs and coordinate travel and lodging.
• Interface with customers and internal teams to resolve issues.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication

Independent work

Team collaboration

Problem summarization

Physical stamina

Education

High School Diploma or GED

Tools

MS Office

Networking / wireless

Job description

Your role

Are You Our Next Field Service Technician?

Do you thrive on solving problems, tackling challenges under pressure, and delivering exceptional results? If so, we're looking for a Field Service Technician to join our team and make a meaningful impact!

In this role, you will act as a Subject Matter Expert in the field for Atlas Copco Tools and Assembly Systems and travel to provide world class technical support onsite at our customers in your dedicated region. You will travel to customer sites to perform various tasks that could include new installations, commissioning, preventative maintenance, or calibrations on our tools and assembly systems, all while working under minimum supervision. You will also provide service coordination, cross‑functional knowledge sharing, and team member support.

Here’s how you’ll make an impact:

• Build strong relationships with your customers and assist with any issues that may arise
• Create detailed reports and capture costs through timely administrative work
• Perform hands‑on troubleshooting, programming, and repairs
• Reinforce the correct operation and "Best Practices" of Atlas Copco equipment to our customers
• Willing and able to respond and travel to emergency field repair of Atlas Copco equipment
• Coordinate your travel schedule and accommodations to visit customer sites
• Interface with customers externally within your region, as well as internally within our own company.

You will report directly to the Regional Team Leader and support customers in the Centralregion. Candidates will ideally reside in Ohio.

To succeed, you will need

• Ability to travel up to 60% locally and 40% nationally- this will be regionally dependent
• Ability to work flexible work schedule
• At least 2-3 years of experience with mechanical and electrical troubleshooting
• Customer service excellence and ability to communicate across all levels of an organization
• IT, MS Office products, and networking or wireless communication proficiency
• Ability to work independently, and as part of a team
• Ability to summarize technical problems and resolutions
• Have an interest and passion in furthering knowledge of industrial tooling
• A High School Diploma or GED is required
• Have a valid US Driver's License
• Ability to lift and carry up to 60 lbs

In return, we offer

At Atlas Copco, we know that work is more than just a job. Here’s what we offer to keep you happy, healthy, and inspired:

• • Professional Development: Opportunities for growth, training, and career advancement.
  • Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
  • Financial Security: 401(k) with up to 6% company match.
  • Family Support: Paid Maternity & Paternity Leave.
  • Wellness Perks: Gym, Education, and Health Reimbursements.
  • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case‑by‑case basis.

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