Field Service Engineer - Office Machines & Tech Support

Eakes-Office-Solutions; Grand Island (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

Eakes-Office-Solutions seeks an on-site service technician to effectively troubleshoot and repair office machines, diagnose network issues, and maintain accurate documentation. You will identify operator training needs, manage service calls, and promote maintenance agreements.

The role requires strong communication, customer-relations skills, and the ability to lift up to 60 pounds. A technical degree and A+ certification are preferred; travel is 75–100% of the time responsive to customer needs.

Qualifications

• Good verbal and written communication skills.
• Excellent customer relation skills.
• Accuracy in documentation and reporting.

Responsibilities

• Repair and support: troubleshoot and repair office machines on-site or in shop; diagnose network connectivity issues.
• Maintain documentation: accurate work orders, meter readings, and customer signatures.
• Customer relations: resolve concerns promptly and escalate unresolved issues to Service Manager if needed.
• Work area/tools: keep workspace, tools, and vehicles organized and stocked.
• Sales: promote maintenance agreements, supplies, and digital connected machines; submit leads.

Skills

Customer relations

Communication

Accuracy

Verbal/written communication

Education

High School education

Technical degree (Electronics/Computers/Basic Networking)

A+ Certification

Job description

Eakes-Office-Solutions seeks an on-site service technician to effectively troubleshoot and repair office machines, diagnose network issues, and maintain accurate documentation. You will identify operator training needs, manage service calls, and promote maintenance agreements.

The role requires strong communication, customer-relations skills, and the ability to lift up to 60 pounds. A technical degree and A+ certification are preferred; travel is 75–100% of the time responsive to customer needs.