Service Engineer

Eakes Office Solutions; Cheyenne (WY); On-site; USD 42,000 - 55,000; Full time

Job summary

Eakes Office Solutions in Cheyenne, WY seeks a Service Technician to repair and support office machines on-site or in shop. You will troubleshoot electronic, mechanical, software, and print quality issues and ensure accurate documentation.

Responsibilities include maintaining customer relations, providing timely repairs, promoting service offerings, and completing work orders with meter readings. Must have High School education; technical electronics/PC/networking background preferred.

Qualifications

• High School Education is required.
• Technical Degree in Electronics/Computers/Basic Networking preferred.
• A+ Certification desired.

Responsibilities

• Troubleshoot electronic, mechanical, software, or copy quality problems on-site or in shop and perform repairs.
• Diagnose machine network connectivity issues and provide support or guidance.
• Maintain proper response time and service quality.
• Service assigned territory to meet customer needs efficiently.
• Identify and train key operators at installations and report to dispatch.

Skills

Verbal communication

Written communication

Customer relations

Accuracy

Lifting 60 lbs

Travel 75-100%

Education

High School Education

Technical Degree in Electronics/Computers/Basic Networking

A+ Certification

Job description

Job Location: Cheyenne, WY 82001
Position Type: Full Time
Education Level: High School
Job Shift: Day
Job Category: Engineering

Responsible for effectively and efficiently servicing office machines, maintaining good customer relations, and proper and timely completion of documentation.

Primary Job Duties/Responsibilities

REPAIR/SUPPORT

• Effectively troubleshoot customers concerns on-site or in shop for electronic, mechanical, software, or copy quality problems and make appropriate repairs.
• Diagnose machine network connectivity problems and provide appropriate support or consultation.
• Maintain proper response time.
• Manage assigned territory to properly service customers' needs in a time efficient manner.
• Identify and train key operators at all digital/analog machine installations. Report key operator information to dispatch.

CUSTOMER RELATIONS

• Listen to and resolve customer concerns in a timely manner.
• Immediately report any customer concerns that have not been resolved to the customer's satisfaction to the Service Manager.

DOCUMENTATION

• Prepare accurate and complete work orders and secure customer's signature on billable calls.
• Submit work orders after the completion of every service call. Accurately record both total and print meter readings on each and every connected machine.

WORK AREA/TOOL KITS/VEHICLES

• Maintain work area and tools in a neat, clean, and orderly manner.
• Maintain proper inventory of tools in tool kit and support materials.
• Keep vehicles neat and clean.
• Maintain proper parts and supply inventory in vehicles at all times.

SALES

• Actively promote sales of maintenance agreements, machine supplies, and digital connected machines.
• Obtain and submit leads for new machine sales.
• Actively market services provided (i.e. printer repair opportunities).

TRAINING

• Attend training seminars as required.
• Attend service meetings to keep updated on latest service bulletins and latest service procedures.

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

• High School Education
• Technical Degree in Electronics/Computers/Basic Networking Preferred
• A+ Certification Desired

Other

• Good Verbal and Written Communication Skills
• Excellent Customer Relation Skills
• Accuracy Skills
• Ability to Lift 60 Pounds as Needed During the Day
• Ability to Lift Heavier Objects with Cart and/or Assistance
• 75% - 100% of Time in Traveling/Servicing Office Machines
• Current Driver's License and Good Driving Record