Service Engineer

Eakes-Office-Solutions; Grand Island (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

Eakes-Office-Solutions seeks an on-site service technician to effectively troubleshoot and repair office machines, diagnose network issues, and maintain accurate documentation. You will identify operator training needs, manage service calls, and promote maintenance agreements.

The role requires strong communication, customer-relations skills, and the ability to lift up to 60 pounds. A technical degree and A+ certification are preferred; travel is 75–100% of the time responsive to customer needs.

Qualifications

• Good verbal and written communication skills.
• Excellent customer relation skills.
• Accuracy in documentation and reporting.

Responsibilities

• Repair and support: troubleshoot and repair office machines on-site or in shop; diagnose network connectivity issues.
• Maintain documentation: accurate work orders, meter readings, and customer signatures.
• Customer relations: resolve concerns promptly and escalate unresolved issues to Service Manager if needed.
• Work area/tools: keep workspace, tools, and vehicles organized and stocked.
• Sales: promote maintenance agreements, supplies, and digital connected machines; submit leads.

Skills

Customer relations

Communication

Accuracy

Verbal/written communication

Education

High School education

Technical degree (Electronics/Computers/Basic Networking)

A+ Certification

Job description

Responsible for effectively and efficiently servicing office machines, maintaining good customer relations, and proper and timely completion of documentation.Primary Job Duties/ResponsibilitiesREPAIR/SUPPORT:Effectively troubleshoot customers concerns on-site or in shop for electronic, mechanical, software, or copy quality problems and make appropriate repairs.Diagnose machine network connectivity problems and provide appropriate support or consultation.Maintain proper response time.Manage assigned territory to properly service customers' needs in a time efficient manner.Identify and train key operators at all digital/analog machine installations. Report key operator information to dispatch.CUSTOMER RELATIONS:Listen to and resolve customer concerns in a timely manner.Immediately report any customer concerns that have not been resolved to the customer's satisfaction to the Service Manager.DOCUMENTATION:Prepare accurate and complete work orders and secure customer's signature on billable calls.Submit work orders after the completion of every service call. Accurately record both total and print meter readings on each and every connected machine.WORK AREA/TOOL KITS/VEHICLES:Maintain work area and tools in a neat, clean, and orderly manner.Maintain proper inventory of tools in tool kit and support materials.Keep vehicles neat and clean.Maintain proper parts and supply inventory in vehicles at all times.SALES:Actively promote sales of maintenance agreements, machine supplies, and digital connected machines.Obtain and submit leads for new machine sales.Actively market services provided (i.e. printer repair opportunities).TRAINING:Attend training seminars as required.Attend service meetings to keep updated on latest service bulletins and latest service procedures.OTHER DUTIES AS MAY BE ASSIGNEDHigh School EducationTechnical Degree in Electronics/Computers/Basic Networking PreferredA+ Certification DesiredOtherGood Verbal and Written Communication SkillsExcellent Customer Relation SkillsAccuracy SkillsAbility to Lift 60 Pounds as Needed During the DayAbility to Lift Heavier Objects with Cart and/or Assistance75% - 100% of Time in Traveling/Servicing Office MachinesCurrent Driver's License and Good Driving Record