Field Service Technician

NELA USA; River Falls (WI); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

15 PTO days

Medical Insurance

Vision Insurance

Dental Insurance

Disability/Life Benefits

Daily Meal Allowance

Job summary

NELA USA is seeking a Field Service Technician in River Falls, WI, responsible for installing and servicing automation systems. The role requires significant travel and offers a competitive salary along with a comprehensive benefits package, including PTO and insurance coverage.

Qualifications

• Minimum 5 years in industrial mechanical or field service experience.
• Ability to read mechanical and electrical diagrams.

Responsibilities

• Provide onsite commissioning of new equipment.
• Troubleshoot and repair production equipment.
• Train customer personnel in equipment operation.

Skills

Communication

Organizational Skills

Interpersonal Skills

Knowledge of PLCs

Electrical Theory

Education

Technical or Electrical Degree

Tools

PLCs

HMIs

VFDs

Job description

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This range is provided by NELA USA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $90,000.00/yr

NELA USA is seeking a Field Service Technician for our River Falls, WI, location.

This position will be based at our production facility in River Falls, WI. Travel will be required up to 70-90% of the time. A candidate for this position must live within easy commuting distance of the MSP airport. NELA USA will provide a relocation allowance for a qualified applicant.

About NELA USA

The NELA group is an international company with a technologically sophisticated product range of high-speed optical inspection, printing plate preparation systems, post-printing press mailing/labeling systems, and automation technology.

With a high level of vertical integration, NELA controls development and project support through manufacturing, assembly, and installation, ensuring all products meet high standards. Our market segments are unique, combining expertise in mechanical engineering, electronics, software, and optics, establishing our technological and market leadership. Visit our website at www.nela-usa.com to learn more about our products and features.

Compensation & Benefits

NELA USA’s hourly wage for this position is $28.00-$32.00/hr. We pay for all time worked, including travel and wait time. Total annual compensation will exceed $75,000-$90,000. The starting wage depends on experience, skill set, education, performance, licenses/certifications, and other factors. Benefits include a daily meal allowance and coverage of all travel-related business expenses.

Benefits

We offer an outstanding benefits package to promote employee well-being, including 15 PTO days, and allowances for medical, vision, dental insurance, and disability/life benefits.

Position Summary

Under the guidance of our Director of After Sales Service and Engineering, the individual will be responsible for installing, programming, and servicing automation systems and our existing equipment base at customer sites across North and South America.

Responsibilities

• Provide onsite commissioning of new equipment following established criteria.
• Troubleshoot and repair production equipment to ensure customer satisfaction.
• Train customer personnel in safe and effective equipment operation.
• Collaborate with in-house teams to troubleshoot electrical/programming issues.
• Customize machine programs to meet customer needs.
• Work with customer personnel effectively.
• Work with PLCs, HMIs, VFDs, control networks, and other hardware/software.
• Configure products using a laptop and software.
• Identify opportunities for system improvements and upgrades.
• Complete customer visit and business expense reports accurately.
• Maintain documentation for customers and projects.
• Perform other duties as assigned.

Job Requirements

• Strong communication, organizational, and interpersonal skills.
• Knowledge of PLCs, hydraulics, pneumatics, and electrical theory.
• Ability to read mechanical and electrical diagrams.
• Experience with business travel and short-notice projects.
• Ability to travel independently and internationally.
• Fluent in English (reading, writing, speaking).
• Minimum of 5 years in industrial mechanical or field service experience.
• Technical or electrical degree is a plus.
• Ability to lift 40 lbs., walk, stand, crouch, and climb.
• Regular attendance and punctuality.
• Willingness to attend training sessions.
• Valid driver’s license and ability to pass background and drug tests.
• Legal right to work in the U.S.
• Adherence to safety protocols during onsite tasks.

If you believe you can contribute positively to NELA, please respond or send a cover letter and resume to: [e-mail].

NELA USA is an equal opportunity employer.