Field Service Engineer - Medical X-Ray Imaging (NYC)

Carestream Health; New York (NY); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Laptop provided

Cell phone and incentive plan

Job summary

Carestream Health is seeking a Field Service Engineer based in New York City to install, troubleshoot, service, and maintain X-ray imaging equipment at hospital sites. You will manage customer relationships, generate service revenue, and ensure regulatory compliance.

The role involves possible overnight travel and a home-based office with a company vehicle, laptop, and phone. The position serves laser printers, networks, X-ray imaging equipment, and related hospital devices.

Qualifications

• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• Ability to operate in a team-driven environment and maintain high customer service standards.

Responsibilities

• Customer Ownership: build credibility with customers through visits and communication.
• Provide timely communications to customers and internal stakeholders regarding issues.
• Demonstrate urgency to resolve customer issues and follow escalation processes.
• Generate revenue growth by offering solutions aligned with the service portfolio.
• Independently diagnose and resolve electronic, network, and mechanical problems; perform PMs and installations.

Skills

Networking knowledge

PC competency

Customer service

Diagnostics

Field service

Education

Associate Degree in electronics

BSEE preferred

Job description

Carestream Health is seeking a Field Service Engineer based in New York City to install, troubleshoot, service, and maintain X-ray imaging equipment at hospital sites. You will manage customer relationships, generate service revenue, and ensure regulatory compliance.

The role involves possible overnight travel and a home-based office with a company vehicle, laptop, and phone. The position serves laser printers, networks, X-ray imaging equipment, and related hospital devices.