Field Service Engineer – Medical Devices #ESF9538

ExpertHiring; Philadelphia (Philadelphia County); On-site; USD 45,000 - 72,000; Full time

Job summary

ExpertHiring is seeking a Field Service Engineer for medical devices in Philadelphia, PA. You will provide on-site support for pharmacy automation systems, perform maintenance, and troubleshoot complex hardware/software issues.

Responsibilities include servicing installations, training staff, and documenting all activities in Salesforce. Some travel and after-hours coverage may be required; a High School Diploma is required with 3–5 years of similar experience.

Qualifications

• 3–5 years of experience as a Field Service Engineer in medical devices or pharmacy automation.
• High School Diploma is required; an Associate degree is preferred.
• Proficient with Windows OS and Microsoft Office; able to edit configuration/XML files.

Responsibilities

• Provide on-site technical support for pharmacy automation and dispensing systems.
• Perform break/fix, preventive maintenance, and calibrations for peak performance.
• Troubleshoot complex systems with hardware, electrical, and software diagnostics.
• Maintain system uptime and perform root-cause analysis for issues.
• Deliver on-site training to pharmacy staff on system operation.
• Respond to service requests within SLA and collaborate with field teams.
• Assist with installations, commissioning, and upgrades with Product Implementation teams.
• Document all service activities and resolutions in Salesforce Field Service Lightning.
• Support regional field coverage including occasional travel and on-call duties.
• Provide product performance feedback to engineering and QA teams.

Skills

Field service experience

Windows proficiency

Networking

Documentation

Mechanical aptitude

Medical devices

Pharmacy automation

Education

High School Diploma

Associate degree (Engineering/IT)

Tools

Salesforce Field Service Lightning

XML file handling

TCP/IP networking basics

Job description

Field Service Engineer – Medical Devices #ESF9538

Full time | ExpertHiring | United States

Posted On 09/17/2026

Job Information

Job Opening ID ZR_3696_JOB

Health Care

$45,000 - $72,000 Annually

City Philadelphia

State/Province Pennsylvania

19103

Job Description

Top reasons to work for my client:

• Our client is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care.
• They are one of the largest global medical technology companies in the world.
• Its 65,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency
• Career advancement, well liked management
• Autonomy in the workplace

Job Type : Full Time

Location : Philadelphia, Pennsylvania

Job Description

What you will be doing:

• Provide expert on-site technical support for pharmacy automation and dispensing systems.
• Perform break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
• Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair.
• Maintain maximum system uptime through proactive issue identification and root-cause analysis.
• Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation.
• Respond to service requests within defined SLA requirements.
• Collaborate with field service teams to resolve complex technical issues.
• Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades.
• Meticulously document all service activities and technical resolutions in Salesforce Field Service Lightning.
• Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on-call support.
• Provide valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.

Experience you will need:

• 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment.
• Minimum educational requirement of a High School Diploma.
• Strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite.
• Ability to locate, edit, and manage system configuration files and XML files.
• Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills.
• Experience with system ghosting, imaging, and re-imaging processes.
• Strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
• Proven ability to perform in-depth disassembly and reassembly of complex subsystems.
• Excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records.
• Preferred: Associate Degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM-related discipline.
• Experience supporting automated dispensing systems or pharmacy robotics.
• Prior work in regulated healthcare or FDA-regulated environments.

Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days