Field Service Engineer Technician

Experis; Kansas City (MO); On-site; USD 71,635,000 - 83,097,000; Full time

Job summary

Experis is seeking a Field Service Engineer Technician to support medical systems across client sites. The role can be based in New York City or Kansas City, MO, with 80% to 100% national travel required.

Ideal candidates possess an associate or technical degree, strong troubleshooting, and the ability to lift up to 50 pounds. Travel time is compensated, and COI is required to work at various institutions. Onsite work and compliance with FDA and QMS are essential.

Qualifications

• Associate's degree or technical degree or equivalent experience is required.
• Strong troubleshooting and problem-solving skills.
• Ability to lift up to 50 pounds and perform mechanical assembly.
• Excellent organizational and communication abilities.
• Ability to work independently with minimal supervision and travel frequently.

Responsibilities

• Perform system installations on medical systems at client sites.
• Conduct hardware and software upgrades.
• Handle service repair calls and troubleshooting.
• Complete preventive maintenance services regularly.
• Maintain accurate service records for QMS submission.
• Manage travel and communications per Field Service Manager schedules.
• Submit travel expense reports per policy and ensure timely reimbursements.
• Support quality and regulatory programs including QMS, EMS, FDA compliance.

Skills

Field Service Engineering

Medical Device Support

Hardware & Software Upgrades

Preventive Maintenance

Troubleshooting & Repair

Mechanical Assembly

FDA Compliance

Quality Management Systems (QMS)

Customer Service

Technical Documentation

Education

Associate's degree or technical degree

Bachelor's degree in Biomedical Engineering

Job description

$25.0 - $29.0/hourly Posted 6 days ago Less than 10 applies

Experis

Job Title

Field Service Engineer Technician

Location

New York City or Kansas City, MO

Duration

12 months

Work Arrangement

100% Onsite

Pay Range

$25 - $29 per hour (W2)

Position Overview

This is a Field Service Engineer Technician role supporting medical systems across various customer sites. The position can be based in either New York City or Kansas City, but 80% to 100% national travel is required. Candidates must obtain a Certificate of Insurance (COI) to work at various institutions on behalf of the client. Travel expenses must initially be paid by the employee and will be reimbursed according to company policy. Candidates will also be compensated for travel time.

Key Responsibilities

• Perform proper system installations on medical systems.
• Conduct system hardware and/or software upgrades.
• Handle service repair calls and troubleshooting activities.
• Complete regularly scheduled preventive maintenance services.
• Maintain complete and accurate service records for submission to the Quality Management System (QMS).
• Efficiently manage work‑related travel and communications based on schedules provided by the Field Service Manager.
• Submit accurate and timely business expense reports in accordance with company policy.
• Support company initiatives related to:
  • Quality Management Systems (QMS)
  • Environmental Management Systems (EMS)
  • Other regulatory requirements
• Comply with:
  • U.S. Food and Drug Administration (FDA) regulations
  • Company policies and operating procedures
  • Regulatory requirements and assigned tasks
• Maintain positive and collaborative relationships with employees, customers, contractors, and vendors.
• Perform additional duties and responsibilities as assigned.

Required Qualifications

• Associate's degree or technical degree required, or equivalent relevant experience.
• Exceptional troubleshooting and problem‑solving skills.
• Ability to lift up to 50 pounds.
• Mechanical assembly experience and ability to work with tools.
• Strong organizational skills with excellent follow-up capabilities.
• Ability to work independently with minimal supervision.
• Ability to interface with multiple groups across the organization to resolve service‑related issues.
• Positive, professional, and optimistic attitude.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize work, and meet deadlines.
• Ability to maintain regular and predictable attendance.
• Willingness to work overtime as needed.

Preferred Qualifications

• Bachelor's degree in Biomedical Engineering.
• Previous experience working for a medical device company.
• Technical writing experience.
• Experience working within a broader enterprise or cross‑divisional business unit model.
• Experience operating in highly matrixed and geographically diverse business environments.
• Ability to work both independently and as part of a team in a fast‑paced, changing environment.
• Demonstrated ability to leverage resources and collaborate effectively to accomplish projects.

Travel Requirements

• 80% to 100% nationwide travel required
• Travel expenses paid upfront by employee and reimbursed per company policy
• Paid travel time
• Must be able to travel extensively to customer and institutional sites

Key Skills

• Field Service Engineering
• Medical Device Support
• Hardware & Software Upgrades
• Preventive Maintenance
• Troubleshooting & Repair
• Mechanical Assembly
• FDA Compliance
• Quality Management Systems (QMS)
• Customer Service
• Technical Documentation

We are looking for the candidate who are eligible to work with any employers without sponsorship.