Field Service Engineer (m/f/x) - North America

Qlar Group; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Qlar Group is seeking a Field Service Engineer for North America. The role ensures installation, commissioning, maintenance and repair of our systems at customer sites, with collaboration across Customer Support and Service Teams in Europe.

The position is field-based with a modern Chicago office mentioned, and candidates may be based anywhere in the U.S. Strong IT and fault-diagnosis skills are required.

Qualifications

• 5+ years of professional experience in field service, installation & maintenance in a technical or industrial environment.
• Technical education or degree in electrical engineering, mechanical engineering, mechatronics, or a comparable field.
• Willingness to travel regularly throughout North America and work flexibly in changing environments.

Responsabilités

• Perform installation, commissioning, service, maintenance, and repair of systems and equipment.
• Diagnose technical faults, analyze root causes, and implement corrective actions.
• Troubleshoot and upgrade activities to ensure high system availability.
• Support acceptance tests, system optimization, and technical alignment with teams.
• Train and instruct customers in operation and maintenance.
• Document service activities including reports and logs.
• Identify sales opportunities for spare parts and service offerings.
• Collaborate with international teams for cross-cultural projects.

Connaissances

Field service

Electrical eng

Mechatronics

Customer focus

Strong comms

Formation

Electrical engineering

Mechanical engineering

Mechatronics

Outils

Fieldbus tech

Industrial weighing systems

Description du poste

US Remote

Full-time

"The future is cirQlar"

Digital and sustainable solutions that enable companies to achieve a climate-neutral future-that is Qlar’s driving force and mission. Our success is built on more than 140 years of experience and the strong Schenck Process brand. With Qlar, we continue our journey as one of the world’s leading companies in the field of climate-neutral material transformation. Every day, we work to develop new, innovative solutions and sustainable process technologies for a wide range of industries.
Are you looking for complex tasks and exciting challenges in an international environment? Then you’ve come to the right place! Our open and collaborative corporate culture allows you to thrive, contribute your individual strengths, and grow alongside us.

As Field Service Engineer (mf/x) for North American region, you ensure reliable installation, commissioning, maintenance, and repair of our systems and equipment at customer sites.In this role you will work in close collaboration with Customer Support and Service Teams in Europe and will report directly to Sen. Vice President Aftermarket. We have a mordern office in Chicago IL, but this is a field-based role and candidates may be based anywhere in the U.S.

• Perform installation, commissioning, service, maintenance, and repair of systems and equipment.
• Diagnose technical faults, analyze root causes, and implement corrective actions independently.
• Carry out troubleshooting, repairs, as well as retrofit and upgrade activities to ensure high system availability.
• Support acceptance tests, system optimization, and technical alignment activities depending on your qualification and area of expertise.
• Train and instruct customers in the operation and maintenance of our systems.
• Document service activities accurately, including measurement reports, fault logs, service reports, assembly reports, and travel expense reports.
• Identify sales opportunities for spare parts and service-related offerings.
• Work closely with international teams and contribute to effective cross-cultural collaboration.

Qualification

• 5+ years of professional experience in field service, installation & maintenance in a technical or industrial environment.
• Technical education or degree in electrical engineering, mechanical engineering, mechatronics, or a comparable field.
• Preferred: Experience with industrial weighing and dosing systems as well as fieldbus communication.
• Ability to work independently and solve technical issues directly at customer sites
• High customer orientation and strong communication skills; additional languages are a plus.
• Willingness to travel regularly throughout North and Latin America - sporadical other international assignments are possible - and work flexibly in changing environments.

Sustainably attractive - What do we offer?

• An exciting environment with a dynamic global market leader.
• Competitive compensation package including performance-based components.
• A wide range of training and development opportunities.
• A team of colleagues who will support you and look forward to you joining them.

About us

Qlar (formerly Schenck Process) is a global provider of sustainable products, integrated solutions, and services in mission-critical applications for bulk materials. Headquartered in Darmstadt, Germany, the group has more than 1,100 employees with a presence in over 13 countries focusing on markets alongside chemicals and performance materials, infrastructure and energy as well as alternative fuels. The production sites are located around the globe in Germany, India, China, UK and Czech Republic.
The product range includes solutions for industrial weighing, feeding, conveying, milling and grinding, and related digital applications of the CONiQ product family. With its testing infrastructure of 4 global test centres and 6 centres of competence, Qlar knows more than 40,000 different bulk materials across its relevant verticals.
Under the motto "driving circular transformation" the long-established international company is taking on a leading role in climate-neutral material processing and will focus even more strongly on digitalised and sustainable solutions in future, helping their clients to achieve a carbon-neutral sector by 2050.
For more information, please visit https://www.qlar.com