Field Service Engineer – Liquid Handling Automation (Hamilton & Tecan)

Equipnet; Cerritos (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) plan

Paid time off

Professional development

Opportunities for advancement

Job summary

EquipNet seeks a Field Service Engineer to support Hamilton and Tecan liquid handling systems across biotech and clinical labs. You will provide remote, on-site, and in-house refurbishment at our Cerritos facility and at client sites, ensuring uptime, regulatory compliance, and optimal performance across automation workcells.

Based at our Cerritos facility with travel to client sites, you will refurbish and recondition equipment, install and qualify new systems (IQ/OQ/PQ), train personnel, and

Qualifications

• Hands-on experience with Hamilton and/or Tecan liquid handling platforms.
• Experience with Hamilton Venus and/or Tecan EVOware/FluentControl software.
• Strong mechanical and electrical troubleshooting skills (robotics, pneumatics, motion control).
• Comfortable performing bench-level refurbishment in a shop and field service at client sites.
• Familiarity with LIMS or lab automation integration is a plus.
• Excellent problem-solving, analytical, and communication skills.
• Strong organizational skills with compliance and documentation focus.
• Willingness to travel up to 25% with valid driver’s license.

Responsibilities

• Provide remote, on-site, and in-facility technical support for Hamilton and Tecan systems.
• Diagnose and troubleshoot hardware, software, and application issues.
• Perform preventative maintenance, repairs, and calibrations to manufacturer specifications.
• Refurbish and recondition systems at our Cerritos facility and at client sites.
• Support installation, IQ/OQ/PQ, and validation of new systems.
• Troubleshoot and optimize automation scripts (Hamilton Venus, Tecan EVOware/FluentControl).
• Provide technical training and guidance to laboratory personnel.
• Maintain accurate service logs and compliance records.
• Collaborate with engineering and customer service to expedite issue resolution.
• Extend support to Beckman Biomek, Agilent Bravo as needed.

Skills

Hamilton systems

Tecan systems

Robotics troubleshooting

Electrical troubleshooting

Field service experience

Documentation accuracy

Travel readiness

Education

Associate or Bachelor’s in Engineering/Biomedical Engineering/Robotics/Life Sciences

Tools

Hamilton Venus

Tecan EVOware

FluentControl

Beckman Biomek

Agilent Bravo

ThermoMomentum

Job description

EquipNet helps the largest manufacturers in the world to buy, sell, and manage their surplus capital equipment.

Location: Cerritos, CA (within commuting distance candidates only, as this position will be a mix of onsite at our Cerritos warehouse, remote and working at client sites)

We are seeking a skilled Field Service Engineer specializing in Hamilton and Tecan automated liquid handling platforms to provide remote, on-site, and in-house facility support to biotech, pharmaceutical, and clinical laboratory clients. This role ensures optimal system performance, uptime, and compliance across a range of automated liquid handling and lab automation systems and includes hands‑on refurbishment work performed at our Cerritos facility as well as service at client sites.

Key Responsibilities

• Provide remote, on-site, and in‑facility technical support for Hamilton (STAR, STARlet, Vantage, Nimbus) and Tecan (Fluent, EVO) liquid handling systems.
• Diagnose and troubleshoot hardware, software, and application‑related issues, including robotic arms, pipetting channels, grippers, and integrated peripherals (plate readers, sealers, incubators, barcode readers).
• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
• Perform refurbishment and reconditioning of Hamilton and Tecan systems and components at our Cerritos facility, including disassembly, cleaning, parts replacement, reassembly, and functional testing to bring equipment back to spec prior to redeployment or resale.
• Support installation, qualification (IQ/OQ/PQ), and validation of new liquid handling systems and integrated automation workcells.
• Troubleshoot and optimize automation scripts/methods (Hamilton Venus, Tecan EVOware/FluentControl).
• Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
• Maintain accurate service logs, compliance records, and documentation of all service and refurbishment activities.
• Partner with engineering, customer service, and technical support teams to expedite resolution of complex issues.
• Extend support to adjacent lab automation platforms as needed (e.g., Beckman Biomek, Agilent Bravo).

Required Skills & Qualifications

• Hands‑on experience servicing, programming, or supporting Hamilton and/or Tecan liquid handling platforms required.
• Working knowledge of Hamilton Venus and/or Tecan EVOware/FluentControl software.
• Strong mechanical and electrical troubleshooting skills (robotics, pneumatics, motion control systems).
• Comfortable performing bench‑level refurbishment and repair work in a shop/facility setting in addition to client‑facing field service.
• Familiarity with LIMS, scheduling software, or lab automation integration is a plus.
• Excellent problem‑solving, analytical, and communication skills.
• Strong organizational skills with a focus on compliance, accuracy, and documentation.
• Ability to work independently in client environments while maintaining a professional, service‑oriented approach.
• Must be willing and able to work both at our Cerritos facility and at client sites as business needs require.
• Must be local to Cerritos, CA.

Experience & Education

• Associate or bachelor's degree in engineering, Biomedical Engineering, Robotics, Life Sciences, or related field (or equivalent hands‑on experience).
• 3-5+ years of field service or technical support experience with Hamilton and/or Tecan liquid handling systems, ideally in biotech, pharma, or clinical diagnostic environments.
• Prior experience with equipment refurbishment, reconditioning, or bench repair work is a plus.
• Experience with other automation plat
• rms (Beckman Biomek, Agilent Bravo,ThermoMomentum) preferred.
• Knowledge of regulatory standards (GLP/GMP, ISO, FDA/21 CFR Part 11) is a plus.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license and ability to travel up to 25% overnight.

Compensation & Benefits

• Salary Range: $70,000 - $95,000 plus bonus/variable component
• Comprehensive health and dental insurance
• 401(k) plan with year‑end employer contribution
• Paid time off and holidays
• Professional development opportunities, including training and certifications
• Supportive, collaborative work environment with opportunities for advancement