Field Service Engineer - Burbank, CA

Hamilton Robotics; Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick time

Disability insurance

401(k) with company match

Tuition reimbursement

Job summary

Hamilton Robotics is seeking a Field Service Engineer in Los Angeles to maintain and repair robotic instrumentation, focusing on providing high-quality customer support. Responsibilities include new equipment installation, preventative maintenance, troubleshooting failures, and ensuring timely service at customer sites. This role requires a Bachelor's degree in a related field, field experience, and valid driver's license. Excellent benefits and opportunities for professional growth are offered.

Qualifications

• Must possess and maintain a current, valid Driver License.
• Experience in technical field service, preferably in life sciences.
• Ability to troubleshoot electronics and mechanical systems.
• Fluency in English, both written and spoken, is required.
• Ability to lift, carry, push or pull approximately 60 lbs.

Responsibilities

• Responsible for new equipment installation.
• Perform preventative maintenance and repairs.
• Provide high-quality customer support.
• Navigate to customer sites and ensure timely arrivals.
• Conduct root cause analysis on instrument failures.

Skills

Field experience

Technical training capability

Hazardous materials awareness

Robotic operating systems

Customer service

Education

Bachelor’s degree in related discipline

Job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

Hamilton Company is seeking a Field Service Engineer to support, repair, and maintain robotic instrumentation. The ideal candidate will work in the field and support the Greater LA area, while potentially traveling to San Diego or up to San Francisco for support as needed.

As a Field Service Engineer, you will be tasked with providing high quality customer support through instrument installation, maintenance and troubleshooting.

Responsibilities:

• Responsible for new equipment installation.
• Perform preventative maintenance.
• Troubleshoot and repair Hamilton equipment.
• Report problems and perform root cause analysis on instrument failures.
• Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.

Qualifications

• A high desire for quality.
• Demonstrated experience working in the field as well as corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
• Ability to learn new robotic operating systems.
• The FSE must possess and maintain a current, valid Driver License. Must successfully complete a motor vehicle history check.
• Must have personal, reliable transportation with valid registration and insurance that can safely transport necessary equipment.

Education/Experience

• Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university required.
• Demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Experience in automation or similar field is required.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.

About Hamilton

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth
• Commitment to sustainable design
• Competitive Compensation
• Excellent Benefit Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more
• Solid Stable Company
• Drug free workplace

EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.