Field Service Engineer - Lighting & Automation, 75% Travel

Archetype Services; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Archetype Services in Chicago is seeking a Field Service Engineer to troubleshoot and program building automation control systems, work with contractors and end-users, and ensure code compliance.

The ideal candidate will have strong customer service, hands-on problem solving, travel up to 75%, and a reliable vehicle. Training on manufacturers is provided, and the role offers collaborative culture.

Qualifications

• Experience with troubleshooting electrical systems and proficiency with signal flow, equipment functionality, and programming.
• Experience in low-voltage system installation and/or setup, including lighting control and related systems.
• Strong client communication and ability to manage expectations with diverse customers.

Responsibilities

• Provision and troubleshoot control systems serviced by Archetype Services and as designed per electrical plans/energy code.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Integrate control products with 3rd party systems.
• Identify and mitigate risks and customer impact; manage escalations; balance business needs with technical constraints.
• Troubleshoot unresponsive devices/systems or work with manufacturers on replacement or repair.
• Capture and share best-practice knowledge.
• Over-communicate, be passionate, be flexible, be innovative, be customer focused, and be honest.

Skills

Customer service

Troubleshooting

Electrical systems

Low-voltage systems

Communication skills

Time management

Travel

Vehicle and license

Tools

Outlook/Teams

Microsoft Office

Job description

Archetype Services in Chicago is seeking a Field Service Engineer to troubleshoot and program building automation control systems, work with contractors and end-users, and ensure code compliance.

The ideal candidate will have strong customer service, hands-on problem solving, travel up to 75%, and a reliable vehicle. Training on manufacturers is provided, and the role offers collaborative culture.