Field Service Engineer | Life Sciences | 80% Travel

Revvity; Annapolis (MD); On-site; USD 66,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity is seeking a Customer Service Engineer to support customers using MLD and RRD products and provide service expertise across Applied Genomics and Life Science solutions in the MD/VA/DC region.

The role involves field service with ~80% travel, installation, maintenance, and close collaboration with internal teams to ensure timely fixes and high-quality customer experiences. A Bachelors in Engineering or Life Sciences and 3+ years in a technical customer-facing role are required.

Qualifications

• Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM field.
• 3+ years of experience in technical customer service, field service engineering, technical support, or a customer-facing service role in a laboratory, life science, or regulated technology environment.
• Troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools.

Responsibilities

• Provide technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support.
• Support installation, qualification, preventive maintenance, and service activities in the field as needed.
• Translate customer issues into clear, actionable updates for internal teams to drive timely fixes and continuous improvement.
• Travel throughout the MD/DC area and the Philadelphia and greater PA/NJ territory (approximately 80% travel), with some overnight possibilities based on customer needs.
• Maintain accurate service documentation, follow defined processes, and help ensure a high-quality customer experience.

Skills

Troubleshooting skills

Customer service experience

Education

Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field

Job description

Revvity is seeking a Customer Service Engineer to support customers using MLD and RRD products and provide service expertise across Applied Genomics and Life Science solutions in the MD/VA/DC region.

The role involves field service with ~80% travel, installation, maintenance, and close collaboration with internal teams to ensure timely fixes and high-quality customer experiences. A Bachelors in Engineering or Life Sciences and 3+ years in a technical customer-facing role are required.