Field Service Engineer Level 4-5 - Wet Tools

WGNSTAR; Boise (ID); On-site; USD 120,347,000 - 137,540,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Overtime opportunities

Career development

On-site facilities

Job summary

WGNSTAR in Boise, Idaho is hiring a full-time field service technician to provide onsite support for state-of-the-art semiconductor equipment. Expect to install, calibrate, troubleshoot, and repair systems at customer sites, with occasional overtime and up to 10% travel.

The role requires an associate degree in engineering or equivalent military training, strong customer focus, and solid reading of schematics.

Qualifications

• Associate degree in Engineering; military tech training may substitute.
• Must be able to read schematics and diagrams.
• Excellent written and verbal communication.
• Able to work overtime and different shift types.

Responsibilities

• Provide onsite support for installation and maintenance of semiconductor equipment.
• Diagnose problems and perform repairs.
• Follow detailed procedures and document findings.
• Troubleshoot with customers under tight time frames.
• Calibrate equipment and set up tools per specs.
• Escalate unresolved issues promptly.

Skills

Customer focus

Communication skills

Reading schematics

Mechanical aptitude

Electrical aptitude

Teamwork

Education

Associate's degree in Engineering

Tools

Micrometers

Calipers

Multimeters

Alignment tools

Job description

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule

Monday - Friday, 8:00am to 5:00pm

Pay Rate

$42.00 to $48.00 depending on experience and level

Location

Boise, ID

Travel

Up to 10%

Position Type

Full-time

Benefits

This position is eligible for WGNSTAR's full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities

• Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing/wet processing equipment.


• Evaluate and diagnose problems and make proper repairs.


• Follow and help develop detailed procedures.


• Work with co-workers, customer and field support in isolating and resolving problems under strict time restraints.


• Troubleshoot and document findings.


• Be able to work overtime as needed.


• Adaptable to working standard day shifts, compressed schedules, or night shifts in accordance with business requirements.


• Assist with installation and maintenance of equipment at customer facilities, under direct supervision.


• Power up new equipment; perform mechanical setup and calibration.


• Setup tool parameters using specs/guidelines.


• Perform basic troubleshooting and repair using specified procedures.


• Work with customer at the site to build rapport and to obtain information about equipment performance


• Work under limited supervision, perform a variety of complex assignments using independent judgment.


• Perform extensive troubleshooting.


• Diagnose equipment problems and promptly make repairs/adjustments.


• Escalate problems that cannot be resolved in a timely manner.

Requirements

• Ability to perform successfully in a demanding environment with varying workloads.


• Work independently or as part of a team.


• Work in a safe manner and follow all safety protocols.


• Have a strong customer focus and commitment to customer satisfaction.


• Have experience using alignment tools (micrometers/calipers/multimeters/current clamps).


• Ability to read schematics/plumbing diagrams.


• Chemical handling and familiarity (protective equipment and hazards).


• Excellent written and verbal communication skills.


• Work according to strict procedures.


• Attention to detail and a high degree of accuracy.


• Clear and effective communication skills both written and verbally.


• Mechanical and electrical aptitude.

Education and Experience

• Position requires an associate's degree in an Engineering field. Completion of military technical training and/or field experience may substitute for an associate's degree.

Physical Effort/Activities

May be required to walk up to 5+miles per day, able to be on feet for 8-10 hrs at a time, able to bend, twist, push/pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50-75 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits

• Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.