Field Service Manager

WGNSTAR; Boise (ID); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Job summary

WGNSTAR in Boise, ID is hiring for a leadership role overseeing on-site operations and key account management in the semiconductor sector. You will coordinate all customer activity, mentor operations teams, and report performance metrics to leadership, while ensuring safety and cost controls.

The position requires travel to customer sites locally and domestically, with frequent travel between Chandler and North Phoenix.

Qualifications

• 5+ years experience in the semiconductor industry.
• 3+ years experience in a management role, directly managing personnel in a Fab environment.
• Travel locally and domestically to customer sites.
• Frequent travel between Chandler and North Phoenix sites.
• Customer-friendly, presentable and personable as a company representative.
• Excellent critical thinking and handling of customer escalations.
• IT proficient with clear emails, letters, & presentations.
• Strong interpersonal skills and English fluency.

Responsibilities

• Serve as the point of contact for customers; coordinate all account activity and support.
• Contribute to account management initiatives and ensure resources support initiatives.
• Lead operations on-site and manage overall on-site operations.
• Report on performance KPIs and metrics to customers and leadership.
• Provide technical mentoring to Operations teams.
• Coordinate site meetings between business teams and customers.
• Represent WGNSTAR in planning, operations, and business development meetings.
• Oversee and monitor employee and team performance.
• Manage operations finance and control costs.
• Ensure staff and contractor health and safety.
• Protect company and customer assets and ensure continuity.
• Complete weekly timecard reviews and submissions.
• Support peers with account coverage as required.

Skills

Semiconductor industry experience

Leadership experience

Customer-facing

English fluency

Interpersonal skills

Travel-ready

Job description

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule: Monday - Friday 8am-5pm

Pay Rate: $75k-$90k annually, DOE

Location: Boise, ID

Travel: Must be able to travel locally and domestically as needed.

Position Type: Full Time

Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities

• Serve as the pointof contact for customers; responsible for coordinating all account activity and support.
• Contributeto account management initiatives and ensure that the expertise and resources of the organization are available to support any agreed initiatives.
• Responsible for the overall leadership & management of operations on-site.
• Report on performance KPI’s and metrics to customers and internal leadership.
• Technical mentoring to the Operations teams.
• Coordinate and participate in site meetings between the business teams and customers.
• Represent WGNSTAR planning, operational & business development meetings.
• Management, supervision, coordination and monitoring of employee and team performance.
• Manage the finance of operations and control cost.
• Ensure the Health and Safety of staff and contractors working under WGNSTARdirection.
• Plan and take action to protect company & customer assets, reputation, and ensure business continuity.
• Complete timecard review and submission on a weekly basis.
• Support peers with account coverage as required.

Requirements

• 5+ yrsexperience in the semiconductor industry.
• 3+ yrs experience in a management role, directly managing personnel in aFab environment.
• Ability to travel locally and domestically to customer sites.
• Ability to travel frequently between Chandler and North Phoenix sites.
• Customer-friendly, presentable, and personable as a Company Representative.
• Excellent critical thinking skills and ability to manage customer escalations in a constructive manner
• IT proficient with ability to write clear, coherent, concise, and professional emails, letters, & presentations.
• Strong interpersonal skills
• Fluency in English - Spoken & Written.

Physical Effort/Activities

On a continuous basis, you will work in an office environment, sit at a desk for a long period of time, intermittently answer the telephone, and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, drive, and lift up to 25 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role. Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.