Field Service Engineer: Laser Diffraction & Particles

Malvern Panalytical; Sacramento (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Malvern Panalytical in California is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair laser diffraction and particle characterization instruments. You will support Zetasizer and Mastersizer lines, acting as a technical partner to customers with a strong emphasis on service delivery.

The role requires hands-on instrumentation experience, excellent communication, and the ability to travel extensively (approximately 80%).

Qualifications

• 3 to 5 years of experience in electronics, electro-mechanical systems, scientific instrumentation, or a related technical field.
• Hands-on experience troubleshooting, repairing, and maintaining complex instrumentation.
• Experience supporting laser-based analytical instrumentation, particle characterization systems, or similar technologies.
• Strong technical aptitude with the ability to diagnose and resolve equipment issues independently.
• Excellent customer service, communication, and relationship-building skills.

Responsibilities

• Install analytical instrumentation from delivery through final customer sign-off.
• Perform preventative maintenance, repairs, upgrades, and troubleshooting on complex scientific and analytical equipment.
• Diagnose and resolve instrumentation issues both remotely and on-site.
• Respond to customer inquiries within established service response guidelines.
• Maintain strong customer relationships through proactive communication and excellent service delivery.
• Escalate technical issues using established escalation procedures when required.
• Accurately complete and submit service reports, maintenance records, and other electronic documentation.
• Process parts returns and repairs in accordance with company policies and procedures.
• Keep customers informed regarding service progress and open issues.
• Manage assigned customer accounts with minimal supervision.
• Collaborate with colleagues across the district and support service activities as needed.
• Maintain service manuals, technical documentation, and product knowledge.
• Perform all activities in accordance with applicable quality standards, ISO requirements, and company policies.
• Safely lift and transport equipment and materials up to 50 lbs.

Job description

Malvern Panalytical in California is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair laser diffraction and particle characterization instruments. You will support Zetasizer and Mastersizer lines, acting as a technical partner to customers with a strong emphasis on service delivery.

The role requires hands-on instrumentation experience, excellent communication, and the ability to travel extensively (approximately 80%).