Field Service Engineer – Laser Diffraction & Particle Analysis

OMEGA, Inc.; California (MO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Malvern Panalytical is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair laser diffraction and particle characterization instruments. You will support Zetasizer and Mastersizer product lines, working on complex analytical equipment and building strong customer relationships.

The role requires 3–5 years in electronics or similar tech fields, hands-on diagnostic experience, and the ability to travel up to 80%.

Qualifications

• 3 to 5 years of experience in electronics, electro-mechanical systems, scientific instrumentation, or a related technical field.
• Hands-on experience troubleshooting, repairing, and maintaining complex instrumentation.
• Experience supporting laser-based analytical instrumentation, particle characterization systems, or similar technologies.

Responsibilities

• Install analytical instrumentation from delivery through final customer sign-off.
• Perform preventative maintenance, repairs, upgrades, and troubleshooting on complex scientific and analytical equipment.
• Diagnose and resolve instrumentation issues both remotely and on-site.
• Respond to customer inquiries within established service response guidelines.
• Maintain strong customer relationships through proactive communication and excellent service delivery.
• Escalate technical issues using established escalation procedures when required.
• Accurately complete and submit service reports, maintenance records, and other electronic documentation.
• Process parts returns and repairs in accordance with company policies and procedures.
• Keep customers informed regarding service progress and open issues.
• Manage assigned customer accounts with minimal supervision.
• Collaborate with colleagues across the district and support service activities as needed.
• Maintain service manuals, technical documentation, and product knowledge.
• Perform all activities in accordance with applicable quality standards, ISO requirements, and company policies.
• Safely lift and transport equipment and materials up to 50 lbs.

Skills

Electronics repair

Troubleshooting

Laser-based instrumentation

Customer service

On-site support

Technical documentation

Travel 80%

Job description

Malvern Panalytical is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair laser diffraction and particle characterization instruments. You will support Zetasizer and Mastersizer product lines, working on complex analytical equipment and building strong customer relationships.

The role requires 3–5 years in electronics or similar tech fields, hands-on diagnostic experience, and the ability to travel up to 80%.