Field Service Engineer-IT/Network

Technology Service Corporation; Sierra Vista (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Tuition reimbursement

Job summary

Technology Service Corporation is seeking a Field Service Engineer-IT/Network in Sierra Vista, AZ. This role involves direct customer project support and establishing engineering support services. The engineer will bridge the gap between engineering resources and operators while managing various technologies.

Key responsibilities include developing standardization strategies and supporting the growth of technology deliverables. Minimum requirements include 5 years of relevant experience and US citizenship with a current security clearance.

Qualifications

• Minimum of 5 years in a technical role as RPA or General Aviation Special Mission Aircraft IT/Network Field Engineer.
• Experience in ISR systems operational sustainment with limited resources in austere environments.
• Hands-on experience with managing/maintaining CISCO network architecture.

Responsibilities

• Serve as a technical bridge between engineering resources and operators.
• Develop and mature standardization and risk management strategies.
• Support customer projects aligned with management's objectives.

Skills

Technical role experience

US citizenship and secret clearance

Experience with ISR systems

Network troubleshooting

CompTia Security Plus certification

Software integration experience

Managing/maintaining CISCO networks

Education

BS in Cybersecurity/Information Technology/Computer Engineering

Tools

Network test equipment

Job description

TSC is currently seeking a Field Service Engineer-IT/Network based in Sierra Vista, AZ. The Field Service Engineer is a focal point to further enable the division to satisfy direct customer projects aligned with the Division Manager's and Operations Manager’s objectives. This position will satisfy Field Service Engineering responsibilities on and off site related to further establishing Field Service Engineering support services for several program related projects concurrently. This position serves as a technical bridge between engineering resources and operators/maintainers in the assigned portfolio while reporting to the Field Service Engineering Manager. Works to develop and mature standardization, program or site-specific requirements, and risk management strategies, enabling increased probability of success to deliver new technological deliverables within the approved scope. This role is pivotal to supporting the entire team’s ability to grow the scope of available Products or Services with a variety of Industry Partners for a globally oriented market in a high-stakes environment.

Travel up to 25% is required.

Required Qualifications

• A minimum of 5 years directly serving in a technical role, on-site, as a Group 3-5 RPA or General Aviation Special Mission Aircraft IT/Network Field Engineer
• US citizenship and a current secret level security clearance
• Experience in aspects of ISR systems operational sustainment; GCS, comm systems, computing/networking, mission payloads, or other related subsystems with limited resources in austere environments
• Experience with initial integration and configuration of hardware/software subsystems
• Strong understanding and application of using network test equipment for troubleshooting
• Current CompTia Security Plus certification
• Hands‑on experience with software integration and testing: Windows and Linux operating systems
• Hands‑on experience with managing/maintaining CISCO network architecture
• Experience with developing standard operating procedures (SOP), system block diagrams, and subsystem test plans

Preferred Qualifications

• 10+ years’ experience in Field Engineering Support to RPA/UAS in a global enterprise
• Demonstrated technical expertise to ensure the Division’s Field Engineering Services are executed, enabling the development, sustainment, and growth of technological deliverables
• BS in a Cybersecurity/Information Technology/Computer Engineering or related field
• Experience within Initial Cadre Teams for Rapid Development and Technology transfer
• Valid US passport
• Independent ability to plan, prioritize, schedule, and organize multiple management tasks simultaneously according to the importance of projects or management tasks assigned
• Ability to work well with other team members under time-sensitive constraints

Benefits

• Stable work environment
• Competitive salary
• Comprehensive benefit package, including ESOP participation, 401(k) plan, flexible work schedules, tuition reimbursement, co-sponsored health plan, and paid leave
• Professional working environment

Equal Opportunity and Accessibility Statement

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.