Field Service Engineer - Ireland

Remote Worker LTD.; United States; À distance; USD 56 000 - 86 000; Plein temps

Résumé du poste

Thermo Fisher Scientific is seeking a Field Service Engineer to install, maintain, troubleshoot, and repair complex analytical instruments across research, industrial, and healthcare settings in Northern Ireland. You will diagnose issues, provide outstanding customer service, and deliver detailed service reports, while traveling up to 50-75% within the territory.

The role emphasizes safety, quality standards, and the ability to work independently in a dynamic environment with advanced technology.

Qualifications

• Advanced degree or Bachelor’s degree plus 2 years’ hands-on experience with analytical instruments.
• Strong electronics and mechanical troubleshooting skills; read and interpret schematics.
• Excellent written and verbal English; willingness to travel up to 50–75%.
• Experience with high vacuum systems and high voltage equipment is a plus.
• Customer-facing role requiring safety and quality adherence.

Responsabilités

• Install, maintain, troubleshoot, and repair analytical instruments at customer sites.
• Provide exceptional customer service and detailed service reporting.
• Interpret technical diagrams and schematics to diagnose issues.
• Coordinate with customers and internal teams to minimize downtime.
• Travel within assigned territory up to 50–75% and comply with safety protocols.

Connaissances

Electronics troubleshooting

Mechanical troubleshooting

Customer service

Communication skills

Technical documentation

Time management

Problem solving

Independent work

Safety compliance

Formation

Advanced degree

Bachelor's degree + 2 years experience

Outils

Microsoft Office

Service management software

Description du poste

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Role summary

As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Territory/ideal location: Derry/Londonderry, Northern Ireland

Please note that relocation package is not offered.

Requirements:

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals