Field Service Engineer: Oven Systems & Training

Heller Industries, Inc.; Florham Park, Northern (NJ, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Heller Industries in Florham Park, NJ is seeking a Field Service Engineer to install, repair, retrofit, deinstall, and train customers on Heller ovens. You will diagnose complex system issues, perform in-depth diagnostics, and deliver tailored solutions to maximize uptime and reliability across North America.

The role requires up to 80% travel, including international assignments, strong electrical, electronic and mechanical troubleshooting, and the ability to work with customers and internal

Qualifications

• AS or higher degree in engineering or sciences (BA/BS preferred).
• 5+ years as an engineering technician or field service engineer.
• 5+ years’ experience in troubleshooting electrical, electronic, mechanical systems, SMT or semiconductor equipment.
• Familiarity with root cause identification and 7D/8D problem solving.
• Proficient with Windows applications (Word, Excel, PowerPoint).
• Ability to travel up to 80% and on occasions internationally.

Responsibilities

• Support Heller product lines at domestic US customers, Canada and Mexico.
• Work directly with customers and internal teams to understand, rapidly diagnose and resolve equipment issues efficiently at all customer sites.
• Provide technical training at customer facilities, ensuring comprehensive understanding of equipment operation.
• Produce concise, comprehensive, and accurate documentation of test reports and work instructions.
• Provide diagnostic information, repair procedures and specific technical assistance to distributors and/or customers.
• Perform root cause failure analysis on sub-systems, circuits, and components in a timely manner.
• Perform new machine installations, de-installations, and field upgrades.
• Provide serviceability requirements and design for serviceability input for new product development programs.
• Create and assist in the release of Engineering documentation including bill or materials, engineering change orders, corrective action reports, and operational method sheets.
• Support logistics activities (RMAS, FAs, inventory checks, shipping, etc.) at local offices and customer sites.
• Offer technical applications support to end users.

Skills

Troubleshooting

Electrical systems

Mechanical systems

Root cause analysis

Customer support

Travel up to 80%

Spanish language

Education

AS or higher degree in engineering or sciences

Tools

MS Word

Excel

PowerPoint

Job description

Heller Industries in Florham Park, NJ is seeking a Field Service Engineer to install, repair, retrofit, deinstall, and train customers on Heller ovens. You will diagnose complex system issues, perform in-depth diagnostics, and deliver tailored solutions to maximize uptime and reliability across North America.

The role requires up to 80% travel, including international assignments, strong electrical, electronic and mechanical troubleshooting, and the ability to work with customers and internal