Service Engineer

Mcm-Staffin; Wixom (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

International travel opportunities in

Medical insurance

Paid vacation

401(k) plan with company match

Company laptop

Company cell phone

Job summary

Our client seeks a hands-on Service Engineer to provide on-site installation, troubleshooting, maintenance, and technical support for advanced industrial balancing, inspection, process control, and rolling machinery. This role involves extensive field service, international collaboration with Italy, and travel across the Midwest and the United States.

Ideal candidates are mechanically minded with strong problem-solving skills, capable of working directly with customers, and comfortable

Qualifications

• Experience in field service, industrial equipment service, machinery installation, maintenance, or technical customer support.
• Strong mechanical and technical troubleshooting skills.
• Ability to read engineering drawings, schematics, manuals, and technical specifications.

Responsibilities

• Provide on-site installation, repair, troubleshooting, maintenance, and technical support for customer equipment.
• Diagnose mechanical, electrical, controls, and machine-related issues and determine appropriate solutions.
• Provide customer support by phone, email, remote access, and other technical communication tools.
• Respond to customer service needs and provide remote troubleshooting or on-site support as required.
• Perform machine tuning, adjustments, and calibration to achieve optimal operating performance.
• Train customers on the safe and proper operation of balancing, inspection, rolling, and process control equipment.
• Build strong, professional relationships with customers while maintaining a high level of customer satisfaction.
• Complete detailed and timely field service reports following customer visits.
• Study part drawings, electrical/mechanical schematics, manuals, and technical specifications to determine installation and service procedures.
• Support machine installation and final customer acceptance.
• Participate in equipment trials and demonstrations at the company’s Wixom facility.
• Set up customer trials using demonstration machines and First Article Inspection Systems.
• Support new product launches, equipment trials, and technical demonstrations at company and customer locations.
• Travel to company headquarters in Italy for equipment pre-acceptance, product training, and technical updates.
• Take ownership of customer service issues from initial contact through resolution.
• Understand customer requirements and provide appropriate technical recommendations.
• Advise management regarding customer satisfaction, equipment performance, service issues, and product improvement opportunities.
• Identify opportunities for additional service through preventive maintenance programs and service contracts.
• Provide technical support to the sales team when needed.
• Cooperate with technical, engineering, sales, and management teams to share customer and product information.
• Coordinate service calls with Balance Systems Corp. and Balance Systems Italy.
• Coordinate service activities with Regg Inspection Corp. and Regg Inspection Srl in Italy.
• Assist with spare-parts inventory control and warehouse stock monitoring.
• Maintain showroom and demonstration equipment.
• Perform basic maintenance on demo machines.
• Support equipment demonstrations and customer trials.
• Participate in trade shows, including equipment installation, teardown, demonstrations, and technical support.
• Coordinate workflow and service activities with schedules and customer requirements.

Skills

Field service

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Reading drawings

Travel willingness

Tools

Balancing equipment

Inspection equipment

Process control systems

Job description

Our client is seeking a hands-onService Engineerto provide technical service, installation, troubleshooting, maintenance, and customer support for advancedindustrial balancing, inspection, process control, and rolling machinery.

This position is ideal for a mechanically and technically minded professional who enjoys field service, machine troubleshooting, customer interaction, and travel. The Service Engineer will work closely with customers, internal technical and sales teams, and international engineering teams in the United States and Italy.

What You’ll Do:

Field Service & Technical Support:

• Provide on-site installation, repair, troubleshooting, maintenance, and technical support for customer equipment.

• Diagnose mechanical, electrical, controls, and machine-related issues and determine appropriate solutions.
• Provide customer support by phone, email, remote access, and other technical communication tools.
• Respond to customer service needs and provide remote troubleshooting or on-site support as required.
• Perform machine tuning, adjustments, and calibration to achieve optimal operating performance.
• Train customers on the safe and proper operation of balancing, inspection, rolling, and process control equipment.

• Build strong, professional relationships with customers while maintaining a high level of customer satisfaction.
• Complete detailed and timely field service reports following customer visits.

Machine Installation & Customer Training:

• Study part drawings, electrical/mechanical schematics, manuals, and technical specifications to determine installation and service procedures.

• Support machine installation and final customer acceptance.
• Participate in equipment trials and demonstrations at the company’s Wixom facility.
• Set up customer trials using demonstration machines and First Article Inspection Systems.

• Support new product launches, equipment trials, and technical demonstrations at company and customer locations.
• Travel to company headquarters in Italy for equipment pre-acceptance, product training, and technical updates.

Customer Service & Account Support:

• Take ownership of customer service issues from initial contact through resolution.
• Understand customer requirements and provide appropriate technical recommendations.
• Advise management regarding
• customer satisfaction, equipment performance, service issues, and product improvement opportunities.
• Identify opportunities for additional service through
• preventive maintenance programs and service contracts.
• Provide technical support to the sales team when needed.
• Cooperate with technical, engineering, sales, and management teams to share customer and product information.

Service Operations & Equipment Support:

• Coordinate service calls with Balance Systems Corp. and Balance Systems Italy.

• Coordinate service activities with Regg Inspection Corp. and Regg Inspection Srl in Italy.

• Assist with spare-parts inventory control and warehouse stock monitoring.
• Maintain showroom and demonstration equipment.
• Perform basic maintenance on demo machines.
• Support equipment demonstrations and customer trials.
• Participate in trade shows, including equipment installation, teardown, demonstrations, and technical support.
• Coordinate workflow and service activities with schedules and customer requirements.

Travel Requirements:

This is afield service position requiring regular travelto customer facilities.

• Primary service territory includes the Midwest.

• Occasional travel throughout the United States is required.
• International travel to Italy is required for equipment pre-acceptance, technical training, and product updates.

• International training assignments may last up to four weeks.

• Ability to respond to customer service needs outside of normal business hours is required.
• Midwest customers may require on-site response within approximately 24 hours; customers outside the Midwest may require response within approximately 48 hours.

Qualifications:

• Experience in field service, industrial equipment service, machinery installation, maintenance, or technical customer support.

• Strong mechanical and technical troubleshooting skills.
• Ability to read and understand engineering drawings, schematics, manuals, and technical specifications.

• Comfortable working directly with customers at manufacturing facilities.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently while coordinating with engineering, technical, sales, and management teams.
• Ability to operate industrial machinery safely and follow established company procedures.
• Willingness and ability to travel domestically and internationally.
• Valid driver's license and ability to travel to customer locations.
• Experience with industrial automation, machine tools, balancing equipment, inspection equipment, manufacturing equipment, or process control systems is a plus.

Preferred Experience:

Candidates with experience in any of the following areas are encouraged to apply:

• Field Service Engineer.
• Service Engineer.
• Field Service Technician.
• Industrial Maintenance.
• Machine Installation.
• Industrial Machinery.
• Manufacturing Equipment.
• Machine Tools.
• Automation.
• Process Control Systems.
• Inspection Systems.
• Balancing Machines.
• Rolling Machines.
• Mechanical Troubleshooting.
• Equipment Commissioning.
• Preventive Maintenance.
• Customer Technical Support.

Compensation & Benefits:

Benefits include:

• Medical, dental, and vision insurance.
• Paid vacation.
• Paid sick days.
• Paid personal days.
• 10 paid U.S. holidays.
• 401(k) plan available after one year of full-time employment.
• Up to.
• 3% 401(k) company match.
• Company cell phone.
• Company laptop.
• Company vehicle.
• Company-paid vehicle maintenance and fuel.
• Overtime available after 40 hours per week with management approval.
• Technical training and professional development.
• International training opportunities in Italy.

Why Join This Team?

This is an opportunity to build a career inindustrial field service and advanced manufacturing technology while working directly with customers and international engineering teams. The Service Engineer will receive hands-on exposure to sophisticatedbalancing, inspection, process control, and industrial machineryand will have opportunities to develop technical expertise through training in the U.S. and Italy.