Field Service Engineer (In-house)

Nuclein; Austin (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Nuclein is seeking a Field Service Engineer (In-house) to support the instrument service repair depot in Austin, TX. The role involves troubleshooting and repairing instruments returned from the field, as well as supporting in-house instrument repair and performing related documentation and inventory management.

You will collaborate with engineering, interpret manuals and drawings, and ensure quality and compliance in an FDA/ISO environment. Strong attention to detail and teamwork are essential.

Qualifications

• Associate degree in electronics or equivalent training.
• Minimum 5 years testing or technician or field service experience preferred
• Experience with ESD procedures
• Experience in FDA/ISO GMP environments preferred
• Ability to follow strict protocols and read SOPs, blueprints, and schematics
• Strong troubleshooting and problem-solving skills
• Proficient with MS Office and email
• Excellent hand-eye coordination and attention to detail

Responsibilities

• Perform decontamination of instruments returning from the field.
• Troubleshoot and repair instruments in the Service Depot.
• Collaborate with engineering to address instrument failures.
• Test and troubleshoot finished products for quality defects.
• Document/Record activities and data on Batch Records/Device History Records (DHRs) and/or Servicing Records.
• Ensure completeness and accuracy of completed records.
• Interpret engineering drawings and technical documentation.
• Discern quality of parts and materials used in production.
• Inventory parts and tools used in the Depot process.
• Accumulate and prepare performance data.
• Follow company SOPs and directives.
• Help improve processes and provide feedback to ensure better output.
• Maintain the tools used to diagnose and repair products.
• Keep a clean and well-maintained workspace and equipment

Skills

Troubleshooting

Teamwork

Strong computer skills

Attention to detail

Quality oriented

Education

Associate degree in electronics

Job description

The Field Service Engineer (In-house) will support the Nuclein service repair depot by troubleshooting and repairing instruments returned from the field as well as supporting in-house instrument repair. Will include managing inventory, completing required documentation and supporting quality improvement initiatives.

Essential Duties and Responsibilities.

• Perform decontamination of instruments returning from the field
• Troubleshoot and repair instruments in the Service Depot
• Collaborate with engineering to address instrument failures
• Test and troubleshoot finished products for quality defects
• Document/Record activities and data on Batch Records/Device History Records (DHRs) and or Servicing Records
• Ensure completeness and accuracy of completed records
• Interpret engineering drawings and technical documentation
• Discern quality of parts and materials used in production
• Inventory parts and tools used in the Depot process
• Accumulate and prepare performance data
• Follow company Standard Operating Procedures (SOPs) and directives
• Help improve processes and provide feedback to ensure better output
• Maintain the tools used to diagnose and repair products
• Keep a clean and well-maintained workspace and equipment

Education, Qualifications, and/or Experience.

• Associates degree in electronics, or equivalent Military or work-related training in electrical test and repair preferred.
• Minimum 5 years testing or technician or field service experience preferred
• Experience using ESD procedures
• Prior experience working in an FDA regulated or ISO manufacturing environment with GMP knowledge preferred
• Ability to follow strict protocols and adhere to quality standards
• Ability to read and understand manufacturing instructions and SOPs, blueprints and schematics
• Strong troubleshooting and problem-solving skills
• Strong computer skills, including MS Office, internet and email
• Possess excellent hand-eye coordination with an attention to detail
• Flexibility to handle changing needs and demands, as well as navigate process improvements
• Experience working with small and intricate parts
• Must possess strong teamwork skills and work well with others

Physical Requirements.

• Repetitive Motion: Mostly computer use
• Weight Lifting: less than 25 lbs
• Ability to sit or stand for extended periods of time
• Must possess good communications skills
• Occasional use of PPE may be required in laboratory/manufacturing/warehouse areas