Field Service Engineer II

Sakura Finetek USA, Inc.; Torrance (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sakura Finetek USA, Inc. is seeking a Field Technician to repair and maintain medical instruments. The ideal candidate will have a Bachelor's degree in Engineering and 3-5 years of experience with electro-mechanical devices. Responsibilities include providing technical advice to customers and field service technicians, as well as documenting service reports to meet FDA standards.

This position requires extensive travel, strong troubleshooting skills, and the ability to manage customer relationships effectively.

Qualifications

• 3-5 years of experience in electro-mechanical device repair.
• Ability to travel domestically and internationally approximately 75% of the time.
• Experience in technical training and documentation.

Responsibilities

• Repair company medical instruments to manufacturer's specifications.
• Provide technical advice to field service technicians.
• Document service reports to comply with FDA requirements.

Skills

Troubleshooting electronic devices

Electrical safety testing

Customer relationship management

Technical communication

Education

Bachelor's degree in Engineering

Tools

Multimeter

Oscilloscope

Job description

General Position Summary

This is a field position. Applicant should be located in the United States near a major airport.

Essential Job Functions

Technical Repair Activities

• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMETs and Customer/Product Support Department to troubleshoot and repair Sakura instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.

Training Activities

• Performs training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, SFA/SFE Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site locations.
• Participates in the development and revising of Instrumentation Service Manuals.

Information Management & Reporting Activities

• Documents service reports and technical advice to comply with FDA requirements.
• Composes Service Bulletins for distribution to IRVs, Distributors and other Sakura entities.
• Coordinates product improvement and failures to Manufacturing and Product Development Departments.
• Conducts analysis of service failures from the field and compiles into comprehensive reports.
• Plans, coordinates and prepares technical reports as required.
• Attends and participates in group meetings, task force groups, etc., as needed.

Quality/Business Systems Activities

• Ensures standards for ISO 13485 certification are met.
• Recommends measures to improve instrument quality and performance.

Other Skills

• Ensures that all Service Department areas are in a safe, orderly, clean and functional condition.
• Suggests improvement in departmental work processes and procedures.
• Attends technical meetings and seminars when requested by Manager.
• Maintains good communications both inside and outside of the Company.
• Performs special projects and other miscellaneous duties.

Education

• Bachelor's degree (B.S.) in an Engineering discipline, Engineering Technology or equivalent education and/or experience.
• Additional coursework in instrument component repair and testing a plus.

Experience & Minimum Qualifications

• 3-5 years of previous work experience in the repair of electro-mechanical and electronic devices.
• Ability to travel domestically and internationally approximately 75% of time. Travel will include week-ends or all 7 days. Travel notification may be less than 24 hours.
• Ability to work weekends and nights as customer requirements dictate.
• Ability to maintain good customer relationships is critical to this job. Ability to interact face-to-face with customer. Will have direct customer contact under stressful conditions.
• Ability to troubleshoot, align and repair: solenoids, valves, motors, belt drives, film pinch rollers, conveyors, catches, air pumps, vacuum and pressure pneumatic systems, heaters, circuit boards, etc.
• Ability to apply common sense to carry out instructions in written, diagram and verbal forms.
• Ability to comply with FDA Good Manufacturing Practices (GMP).
• Ability to analyze schematics. Ability to write service reports, trip reports, instructions and technical write-ups.
• Ability to effectively explain technical information and answer questions from supervisors or managers.
• Ability to use a Personal Computer and software applications such as word processing, spreadsheets, databases, etc.
• Ability to use typical office equipment such as copiers, fax machines, calculators, etc.
• Ability to meet project deadlines and work within a budget.

Physical Requirements & Working Environment

• Ability to work safely with chemicals, electronics, mechanisms, razor cutters, biohazards, glass, hand tools and power tools.
• Ability to work safely with hazardous chemicals such as xylene, alcohol, formalin, acetone, bleach, and other chemicals.
• Ability to work safely and according to departmental procedures while working with hot or hazardous equipment or materials such as rotary valves, soldering irons, heat guns, welding torch and molten paraffin.
• Ability to work safely with cryobars and cold microtomes.
• Works with extremely sharp bio-hazardous microtome cutting blades.
• Ability to frequently lift and move equipment that may weigh up to 50 pounds.
• Ability to work safely and proficiently in a repair shop with multimeter, clamp meters, tachometers, electrical safety testers, oscilloscopes, hand tools, drills, bench grinders, etc.
• Ability to communicate technical advice in person, by phone, by computer and in writing.
• Ability to travel to other locations both within and outside of the local region. Must have a valid driver's license and with good driving record.

"Sakura Finetek USA, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law."