Field Service Engineer

Radon Medical Imaging; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k match

Medical benefits

Dental coverage

Long Term Disability

Life Insurance

Paid holidays

PTO/sick days

Training

Vehicle stipend

Job summary

Radon Medical Imaging Corporation seeks a skilled Field Service Engineer to resolve advanced service needs for radiology equipment. You will serve as the technical expert on at least one modality and may support multiple systems, driving service excellence for customers.

You will troubleshoot, install, validate, and maintain equipment, while collaborating with dispatch, customers, and HQ. A strong problem-solver with 2+ years of field experience is ideal.

Qualifications

• Experience interfacing with internal teams and external customers in a solution-based service process.
• Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Skilled in troubleshooting and responding to customer concerns.
• Experience with web applications and Microsoft Office suite.

Responsibilities

• Perform troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
• Learn new modalities and expand skill set.
• Accept feedback from senior Field Engineers and grow technical ability.
• Communicate with customers, act as escalation point, and manage issues from dispatch to resolution.
• Coordinate with team to keep issue status visible with designated customers.
• Develop knowledge to communicate HQ and Zone/Area initiatives.
• Participate in regular team or modality meetings.
• Suggest value-added services to improve customer operations.

Skills

Team interfacing

Troubleshooting

Diagnostics & repair

MS Office & web apps

Education

Associate/Bachelor in Electrical/Biomed/Mech Eng

Military equivalent 2+ yrs servicing electrical equipment

HS Diploma/GED with 4+ yrs servicing electrical equipment

Job description

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary:

As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.

Responsibilities:

• Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
• Motivated and eager to learn new modalities.
• Learn additional skills and accept feedback from experienced Field Engineers.
• Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
• Engage with team members to ensure awareness of issue status for designated customers.
• Develop the knowledge to communicate HQ and Zone/Area-level initiatives.
• Actively participate in regular team or modality meetings
• Partner with customers to recommend value-added services for improved business efficiency.

Qualifications:

• Associate’s/Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field with 2+ years of servicing electrical equipment OR equivalent military education and 2+ years of experience servicing electrical equipment, OR High School Diploma/GED and 4+ years of experience servicing electrical equipment
• Experience interfacing with internal teams and external customers in a solution-based service process.
• Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Skilled in troubleshooting and responding to customer concerns.
• Experience with web applications and Microsoft Office suite.
• Must comply with Radon’s standard background check and post-offer drug screen.
• Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory.

Conditions/Environment:

• Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
• Valid driver’s license with a Class-D endorsement
• Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
• While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

Why work with us?

• Growing company
• 401k with company match
• Medical benefit package
• Company covered dental
• 100% company paid Long Term Disability
• $250,000 Life Insurance policy
• 10 holidays
• PTO and sick days
• Paid Training
• Option of Company provided vehicle or monthly stipend