Field Service Engineer III - Milling

United Machining; Huntsville (AL); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

UNITED MACHINING North America LLC in Northern Alabama is seeking a skilled Field Service Engineer to install, service, and maintain precision machinery for customers. You will diagnose machine issues, perform tests, and collaborate with Applications and Diagnostics teams to resolve problems and improve knowledge base.

The role requires 6+ years in manufacturing or machine tool environments, a mechanical/electrical engineering background, and proficiency with Power BI and Microsoft Office.

Qualifications

• Associate's degree in mechanical and/or electrical engineering; 6+ years' experience in manufacturing or machine tool companies.
• Experience with test equipment and EDM and/or Milling machines.
• Proficient with Microsoft Office; Power BI required; able to manage editorial calendars and use social platforms; knowledge of Great Plains or similar ERP helpful.

Responsabilités

• Perform installation and service of machines and related equipment.
• Complete preventative and corrective maintenance with minimal assistance per documentation.
• Identify problems and seek corrective action during product life cycle.
• Analyze and resolve application problems of limited complexity with Applications team for more complex issues.
• Resolve machining problems by analyzing regular test cuts per documentation.
• Support action items like Customer Alerts with technical information and status updates.
• Provide technical assistance to Field Service Engineers on complex problems.
• Conduct training for team members and customers on safe operation and maintenance of machines.
• Act as communication link between customer and company to ensure effective service.
• Accurately complete all reports per service department procedures.
• Adhere to Service Department Code of Conduct Guidelines.
• Maintain contact with Diagnostics Team and Advanced Technical Support for assignments and updates.
• Complete additional tasks as requested by Technology Manager or Head of Customer Care

Connaissances

Power BI

MS Office

Test equipment usage

Customer communication

Formation

Associate's degree in mechanical and/or electrical engineering

Outils

EDM machines

Milling machines

Great Plains or similar ERP

Description du poste

Your tasks

• Perform the installation and service of machines and associated products and equipment.
• Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Identify problems and seek corrective action during early product life cycle.
• Analyze and resolve application problems of limited complexity and liaison with Applications on more complex issues and to increase applications knowledge.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Support special actions as "Customer Alert" or "Hot Customer" by providing technical information pertinent to resolution of problems and provide regular status updates to involved parties.
• Provide technical assistance to Field Service Engineers on critical and complex problems.
• Conduct training for both team members and customers on the safe operations, maintenance, and preventative maintenance of the machines and related equipment.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain regular contact with the Diagnostics Team and Advanced Technical Support Department to obtain assignments and communicate updates.
• Complete additional tasks as requested by the Technology Manager or Head of Customer Care

Your profile

• Associate's degree in mechanical and/or electrical engineering from a University or Technical College; over 6 years' experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience. Experience with the use of test equipment and EDM and/or Milling machines.
• Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word. Knowledge of Power BI is required. Ability to use social media platforms, create an editorial calendar if needed, monitor activity and engagement. Knowledge of Great Plains or similar software programs is helpful.

About Us

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines.

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.

UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.

UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.

Your contact

Jackie Chakos

Director of Human Resources

847-955-7206

[e-mail]

Location

United Machining North America LLC

35801

Northern Alabama

United States