Service Engineer

Methods Machine Tools Inc; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Methods Machine Tools Inc. seeks an experienced Field Service Engineer to diagnose, repair, and maintain CNC milling and turning machines at customer facilities in Tempe, AZ.

You will troubleshoot both mechanical and electrical systems, including Fanuc controls, tool changers, spindles, and hydraulic/pneumatic subsystems, while delivering professional service. The role requires excellent communication, the ability to work independently, and daily travel to customer sites.

Qualifications

• 5+ years CNC field service experience.
• Fanuc controls knowledge; programming a plus.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer service abilities.

Responsibilities

• Diagnose, repair, and maintain CNC milling and turning machines at customer sites.
• Troubleshoot and repair automatic tool changers, pallet systems, spindles, and turret mechanisms.
• Read and interpret mechanical drawings and prints for precise repairs.
• Diagnose electrical systems, CNC controls, and electro-mechanical assemblies.

Skills

CNC repair

Fanuc controls

Reading mechanical drawings

Electrical troubleshooting

Customer service

Communication skills

MS Office proficiency

Education

High School Diploma or GED

Technical CNC Certification

Tools

Digital multimeters

Phase checkers

Ladder diagrams reading

Job description

Description

Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the largest privately owned machine tool importers in North America.

Job Summary:

We are seeking an experienced Field Service Engineer to diagnose, repair, and maintain CNC milling and turning machines at customer facilities. This role involves both mechanical and electrical troubleshooting, requiring a solid understanding of mechanical systems, CNC controls, and electro-mechanical assemblies. The ideal candidate is self-motivated, customer-focused, and has a proven ability to work independently while delivering exceptional service.

Mechanical Responsibilities:

• Diagnose and repair CNC milling and turning machines at customer locations.
• Troubleshoot and repair automatic tool changers, pallet systems, spindles, and turret mechanisms.
• Perform ball screw and axis support bearing replacements and alignments.
• Repair and align hydraulic and pneumatic systems.
• Read and interpret mechanical drawings and part prints to execute precise repairs.

Electrical Responsibilities:

• Troubleshoot electrical and electronic systems, including CNC controls and electro-mechanical assemblies.
• Read and follow ladder and wiring diagrams to diagnose issues.
• Utilize tools such as digital multimeters, ohmmeters, and phase checkers for troubleshooting.
• Repair CNC controls, including Fanuc systems, and perform programming as needed.

Customer Interaction and Support:

• Communicate effectively with customers to explain diagnoses, repair progress, and preventive maintenance measures.
• Provide professional and courteous customer service to ensure client satisfaction.
• Maintain a professional appearance and demeanor when representing the company.

Required Skill/Abilities:

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to stay calm and professional during stressful situations.
• Self-motivated with the ability to work independently.
• Strong mechanical aptitude, with experience in CNC repair.
• Proficient in reading mechanical drawings, part prints, ladder diagrams, and wiring schematics.
• Experience using diagnostic tools, including multimeters and phase checkers.

Minimum Education and Experience:

• Minimum of 5 years of experience in CNC field service.
• Hands-on knowledge of Fanuc controls (CNC programming experience is a plus).

Supervisory Responsibilities:

• None

Travel Requirements:

• Daily travel to customer facilities

Physical Requirements:

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting, and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations, with dependable transportation and a clean driving record required.

Additional Information

This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements.