Applications Manager - Milling

United Machining; Huntersville (NC); On-site; USD 95,000 - 150,000; Full time

Job summary

UNITED MACHINING is seeking an Applications Manager to supervise Milling Applications Engineers, directing and evaluating their work, hiring and training staff, and coordinating projects across our competence centers in North America. The role includes overseeing demonstrations, support at trade shows, and the development of training programs for dealers, customers, and staff.

The manager will also ensure effective customer support, manage budgets, communicate across departments, and drive

Qualifications

• Bachelor's Degree from a four year college or university and three to five years of experience in high speed milling and tool making/precision manufacturing: or equivalent combination of education and experience. Demonstrated applications management experience.
• Experience with ERP systems (Great Plains or similar) preferred. Proficiency with Microsoft Office, including Excel and Word. CAD/CAM Programming experience, knowledge of Great Plains or similar software program helpful.

Responsibilities

• Supervise the Applications Engineers – Milling; oversee direction, coordination, and evaluation of these individuals.
• Interview, hire, and train employees; plan, assign and direct work; appraise performance; reward and discipline employees per policy and law.
• Evaluate and oversee milling-related applications projects including RFQ feasibility, turnkey systems, time studies, test cuts, demonstrations.
• Complete test cuts and time studies to assess machine performance and reduce deficiencies.
• Coordinate new installations and de-installations of machines at competence centers.
• Oversee presale demonstrations and support trade shows/open houses; procure equipment; set up and discuss with customers.
• Provide effective technical applications phone support; identify improvement areas and decide best course of action.
• Develop and conduct dealer, customer, and staff training on safe operation of machines and equipment.
• Produce and distribute technical applications documentation to dealers, customers and staff.
• Maintain professional demo centers; recommend demo center machines, tools, equipment.
• Suggest changes to working conditions to improve efficiency, performance, reliability, staffing, training, and quality.
• Maintain regular communication with Milling Applications Engineers and Director of Applications; share programs and information across departments.
• Monitor overhead and travel expenses; align with budget; complete reports per procedures.
• Liaise with Sales Management; respond to applications support requests.
• Complete special projects as requested by the Director of Applications.
• Miscellaneous duties, as assigned.

Job description

• The Applications Manager will supervise the Applications Engineers – Milling and is responsible for the overall direction, coordination, and evaluation of these individuals. The Applications Manager will carry out supervisory responsibilities including interviewing, hiring, and training employees: planning, assigning and directing work: appraising performance: rewarding and discipling employees: addressing complaints and resolving problems in accordance with Company policy and applicable laws.
• Evaluate, plan and oversee all Milling related applications projects, including feasibility of RFQ's turnkey systems, time studies, test cuts and demonstrations.
• Complete test cuts and time studies to analyze the ability of the machine's performance: identify ways to reduce test cut deficiencies.
• Coordinate new installations and de-installations of machines on the competence centers.
• Oversee presale demonstrations and support trade shows and open houses, including procurement of equipment, set-up, demonstration and discussion with potential customers.
• Ensure effective and knowledgeable technical applications phone support is provided to customers, identify any areas for improvement and decide the best and most efficient course of action for any requested involvement.
• Develop and conduct dealer, customer, and staff training programs on the safe and effective operation of the machines and equipment.
• Produce and distribute technical applications documentation to the dealers, customers and staff.
• Maintain a professional appearance of the demonstration centers including all fixtures, machines and equipment. Make recommendations for necessary demo center machines, tools, and equipment.
• Suggest changes in working conditions to improve efficiency, performance, reliability, staffing, training and quality of the Applications Department.
• Maintain regular communication with the Milling Applications Engineers and Director of Applications. Communicate new programs and information between applications and various departments within the organization.
• Monitor overhead, including travel expenses, to align with budget and accurately complete all reports in a timely manner as per the Applications Department procedures.
• Liaison with the Sales Management team and respond timely to any requests for applications support.
• Complete special projects as requested by the Director of Applications.

Your tasks

• The Applications Manager will supervise the Applications Engineers – Milling and is responsible for the overall direction, coordination, and evaluation of these individuals. The Applications Manager will carry out supervisory responsibilities including interviewing, hiring, and training employees: planning, assigning and directing work: appraising performance: rewarding and discipling employees: addressing complaints and resolving problems in accordance with Company policy and applicable laws.
• Evaluate, plan and oversee all Milling related applications projects, including feasibility of RFQ's turnkey systems, time studies, test cuts and demonstrations.
• Complete test cuts and time studies to analyze the ability of the machine's performance: identify ways to reduce test cut deficiencies.
• Coordinate new installations and de-installations of machines on the competence centers.
• Oversee presale demonstrations and support trade shows and open houses, including procurement of equipment, set-up, demonstration and discussion with potential customers.
• Ensure effective and knowledgeable technical applications phone support is provided to customers, identify any areas for improvement and decide the best and most efficient course of action for any requested involvement.
• Develop and conduct dealer, customer, and staff training programs on the safe and effective operation of the machines and equipment.
• Produce and distribute technical applications documentation to the dealers, customers and staff.
• Maintain a professional appearance of the demonstration centers including all fixtures, machines and equipment. Make recommendations for necessary demo center machines, tools, and equipment.
• Suggest changes in working conditions to improve efficiency, performance, reliability, staffing, training and quality of the Applications Department.
• Maintain regular communication with the Milling Applications Engineers and Director of Applications. Communicate new programs and information between applications and various departments within the organization.
• Monitor overhead, including travel expenses, to align with budget and accurately complete all reports in a timely manner as per the Applications Department procedures.
• Liaison with the Sales Management team and respond timely to any requests for applications support.
• Complete special projects as requested by the Director of Applications.
• Miscellaneous duties, as assigned.

Your profile

• Bachelor's Degree from a four year college or university and three to five years of experience in high speed milling and tool making/precision manufacturing: or equivalent combination of education and experience. Demonstrated applications management experience.
• Experience with ERP systems (Great Plains or similar) preferred. Proficiency with Microsoft Office, including Excel and Word. CAD/CAM Programming experience, knowledge of Great Plains or similar software program helpful.

About Us

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines.

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines.

Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.

UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.

UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.

Your contact

Jacqueline Chakos

Human Resources Manager

[phone]

[e-mail]

Location

United Machining North America LLC

28070

Huntersville, NC

United States