Field Service Engineer II

repligen; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Flexible spending accounts

Equity / stock options

Variable pay opportunities

Job summary

Repligen in the United States seeks a Field Service Engineer to install, qualify, maintain, and repair bioprocessing equipment and related analytical instruments. This customer-facing role blends remote troubleshooting with frequent regional travel, end-user training, service documentation, and collaboration with internal technical and commercial teams.

You will document service work, support multiple product lines, and identify opportunities for upgrades or new service agreements.

Qualifications

• Bachelor’s degree in engineering, life sciences, or a related field, or equivalent work experience or training.
• 2–5 years in scientific or field service work; alternatively, a master’s degree with 1–2 years of relevant field service experience.
• Qualification to support 2–5 product lines.
• Strong technical aptitude, communication, planning, documentation, and customer relationship skills.
• Ability to travel at least 50% of the time, sometimes on short notice, and lift up to 50 pounds.
• Basic familiarity with GLP and Windows environments.
• Experience mentoring colleagues or contributing to technical procedures and service documentation.

Responsibilities

• Install, qualify, maintain, and repair supported systems at customer locations and company facilities.
• Diagnose mechanical, software, and hardware problems remotely and on site; configure or reinstall components as needed.
• Train users in system operation and maintenance, and document service work and post-visit findings.
• Coordinate with sales, applications, product, and service colleagues; route complex issues and route customer feedback.
• Keep equipment, contact, and service records accurate, and share field insights that improve procedures and future products.
• Help identify customer needs for upgrades, parts, service agreements, or additional support.

Skills

Technical aptitude

Communication

Planning

Documentation

Customer relationship

Travel readiness

Mentoring

GLP familiarity

Windows environments

Education

Bachelor’s degree in engineering or life sciences, or related field

Equivalent work experience or training

Job description

Role overview

A field service engineer installs, qualifies, maintains, and repairs bioprocessing equipment and related analytical instruments. This customer-facing role combines remote troubleshooting with frequent regional travel, end-user training, service documentation, and collaboration with internal technical and commercial teams.

Responsibilities

• Install, qualify, maintain, and repair supported systems at customer locations and company facilities.


• Diagnose mechanical, software, and hardware problems remotely and on site; configure or reinstall components as needed.


• Train users in system operation and maintenance, and document service work and post-visit findings.


• Coordinate with sales, applications, product, and service colleagues; route complex issues and route customer feedback.


• Keep equipment, contact, and service records accurate, and share field insights that improve procedures and future products.


• Help identify customer needs for upgrades, parts, service agreements, or additional support.

Requirements

• Bachelor’s degree in engineering, life sciences, or a related field, or equivalent work experience or training.


• 2–5 years in scientific or field service work; alternatively, a master’s degree with 1–2 years of relevant field service experience.


• Qualification to support 2–5 product lines.


• Strong technical aptitude, communication, planning, documentation, and customer relationship skills.


• Ability to travel at least 50% of the time, sometimes on short notice, and lift up to 50 pounds.

Nice to have

• Basic familiarity with GLP and Windows environments.


• Experience mentoring colleagues or contributing to technical procedures and service documentation.

Benefits and work setup

The role includes frequent travel across an assigned territory. The posting describes health, dental, and vision coverage, retirement benefits, paid time off, and flexible spending accounts. Eligible employees may participate in variable cash compensation, and some roles may include equity.